Olivier Bauchart

Ehrenamt, Member of Board of Trustees, LFIGP

Dubai, Vereinigte Arabische Emirate

Fähigkeiten und Kenntnisse

Business Process Improvement
Change Management
Performance/Service Management and Customer Relati
Business Transformation
CRM
Business Strategy
Infrastructure Management
Business Ethics
Financial Services
Customer Service Metrics
Corporate Governance
KPI
Legal Compliance
Merger & Acquisitions
Lean Management
Board of Directors
Performance Marketing
Leadership
Business Operations
Operation
Cross Cultural Management
Insurance
Logistics
Customer Experience
Business Development
Organizational Development
Profit & Loss
Customer Service
Customer Satisfaction
CX
UX
Digital
Disruption

Werdegang

Berufserfahrung von Olivier Bauchart

  • Bis heute 10 Jahre und 3 Monate, seit 2014

    Member of Board of Trustees

    LFIGP

    The Board of Trustees is a managerial association board elected among parents (12 people) and runs the Lycée Pompidou. The responsibilities range from strategy devising, xxm$ budget setting, executive financial, HR, legal, compliance, third-parties providers and administrative decisions taking and executing. With 4 schools hosting more than 2,700 students, and a staff of 280, the Lycée Pompidou stands apart as one of the Top 3 largest french schools in the world.

  • 2012 - 2014

    Regional Operations Director

    Blue Chip Venture Company

    Managing Director in a private equity firm focusing on innovation, wellness program and sport management investment opportunities.

  • 2007 - 2012

    Head of Operations Middle East

    Zurich Insurance Group

    Head of Operational Transformation - Zurich General Insurance - 2 years / Head of Customer Relations - Zurich Life -3 years / Led the building of the Hub&Spoke Model, Set a Target Operating Model for the GI entry market. Led the operational change and efficiency reviews post acquisition. Prepared the operational aspects of the launch of Personal & Commercial Lines products / Led the CS in a period of rapid growth and financial turmoil.Created a strong momentum on sales. Sold unprecedented proactive services

  • 1998 - 2006

    Customer Service Director France

    Deutsche Post DHL Group

    CS Manager - Lyon - 4 years / Global Project Manager - Brussels - 3 years/ CS Director France - Paris - 1 year // Directed the French Customer Service entities through a challenging change process (DHL - Deutsche Post merger). Overseeing 220 people and a xxM$ budget serving 185,000 calls pm. Awarded as best-in-class in Europe for premium added services. Facilitated the integration of CS organisations post the merger between DHL and DP. Developed tailored customer service/change guidance for European Board.

  • 1990 - 1998

    Operations Director

    American Express Services Europe Ltd.

    Branch Sales Manager - Paris - 5 years/ Regional Manager - Lille - 2 years/ Regional Operations Director - Lille - 3 years/ Post the merger with Havas Voyages, I performed creating value to the end customer by harmonizing two previously opposing teams and cultures. Implemented a new management style based on proximity, openness and accountability. Introduced a cross-sale attitude. Implemented American Express in the North of France in a highly competitive environment.

Ausbildung von Olivier Bauchart

  • 1988 - 1989

    Business/Managerial Economics

    ESCAE Business School

  • 1984 - 1988

    International Economics

    University of Lille, France

Sprachen

  • Englisch

    Fließend

  • Französisch

    Muttersprache

  • Deutsch

    Grundlagen

  • Arabisch

    Gut

21 Mio. XING Mitglieder, von A bis Z