Omneya Gabr

- Responsible for the success of the project - Ensuring a proper risk management - Ensuring an appropriate internal project reporting to the Global Account and 3rd parties. - Responsible for the growth of the project - Supporting in project staffing, by identifying opportunities at customer site - Responsible for identifying the development areas needed for the on-site team

--Team Lead at the Customer's Account (15 Team Members) - Coordination Resource planning with QAE (Quality Assurance Engineer) - Handling Team Escalations - Follow up on applications of the Customer standards - Management Meetings with the Customer's Account Team Leads - Weekly Cluster Reports to SQS Management at Customer's Account

- Designing E2E business scenarios with Product Owners - Preparing for E2E business testing sessions - Test Planning - Test Analysis & Design - Defect Management Process - Test Management of 2 Scrum Projects - Business & IT Defect Management with BA & Scrum Team - Reporting to lead Test Manager - Preparing & implementing results of Business Day Sessions - Test Execution - Introducing & coaching the testing Team in applying the Agile Process

- Team Career Development Plan - Handling Team Salaries (raises and adjustments) and promotions - Handling Claims of Team Members onsite (Traveling, Medical Insurance, Visa and Work permits) - Handling Team Escalations with Customers - Follow up on applications of Company’s standards

• Quality Assurance Consultant (TM and or TA Role) o Quality Assurance for any Software program (Black Box testing) o Bug Reports & Manual Test Case design and execution using any Test Reporting tool such as Clearquest, SQS Professional, Quality Center or Jira o Creating & updating Test plan for Applications upon Requirements • Operation Manager (Team Leader) o For 10-15 Employees assigned to different Projects

- Coaching Test Methodology to assigned Company Employees (Testing Role) - Test Planning - Identifying Milestones in Confluence - Resource and Time planning (3 Team Members) - Test Analysis and Design - Defining Bugs in JIRA - Bugs prioritization and review

- Testing Mortgage Loan Application using HP Quality Center - Requirements and Change Requests Analysis - Test Design and Execution - Defect Reporting and Retest

Test Management - Release and Resource Planning (8 Team Members) - Time Effort Estimation - Tasks distribution - Team Meetings - Requirement Analysis (Early Error Detection) - Test Design and Test Execution using SQS Test Professional Tool - Defect Management using ClearQuest Tool -- Project Management - Defect Management Reports - Project Progress Reports - Workshops with the Client onsite (SQS Cologne) - Conducting SQS Test Professional Know How Sessions to new Members.

 Managing customers’ requests through incoming phone calls.  Handling customer’s escalations requests  Supporting German, English and Arabic speaking customers  Conducting customer launches  Help customers in accessing and navigating Oracle Support websites  Placing software orders  Assisting employees with customers' business-related issues.

 Accountable for on-time&error-free cancellations of all required service components.  Process cessation orders in GOLD and CSD ordering&provisioning tools.  Perform order validation of assigned orders for administrative completeness, accuracy&technical consistency.  Accountable for order management of all assigned cessation orders.  Receive&assess cancellation orders&develop schedules to optimize resources&components scheduling.  Place and track de-configuration requests

Flight Edit (On the System), Check-In, Gate Handling, Reporting Flight Details