Orren Cohen-Blumenkranz

Verantwortlich für den Betrieb des Unternehmens und seiner Tochtergesellschaften in Deutschland.

- Responsible for: Front Office, Reservations department, Housekeeping, Sales issues Revenue meetings, Accounting, F&B co-ordination with the outsourced catering company and general operations in the house. - In charge of the controlling the weekly reports and monthly reports of 17 hotels (under the ownership of the company owner: www.plazahotels.de). - Have further central office tasks (Energy suppliers bidding for Germany and Austria, and other consolidated-related issues)

- Pre-opening of the hotel (opening: 1st May 2013). 194 rooms, 4* hotel in a very central location in Berlin city west. - Responsible for: Front Office, Reservations department, Revenue meetings, Accounting (City Ledger, invoicing, aging list, etc.), F&B co-ordination with the outsourced catering company and general operations in the house. - Deputy to the GM

Working in a project from GCH.

- Writing Room division/Front Office operational standards (SOPs) for the chain and providing operational supports for the front offices and operational managers in the chain. - Liaising between the company and the CRM provider (Optima by Silverbyte) vis-à-vis operational issues, reports requests, and other future needs. - Overall responsibility for the Israeli Market in Europe: Operations, contracts, Market developments, statistics, support and overview for the collection and the payments.

New opening of the Leonardo Hotel Berlin in Charlottenburg "No. 2" to the GM and Deputy while away. - Managing the Front Office department of the hotel and its operational perspectives. - Developing new procedures, organisational directives, interdepartmental liaison, and staff recruiting. - Budget reports, Forecast built-up and Market segments analysis

- Managing the Front Office department of the hotel and its operational perspectives. - Developing new procedures, organisational directives, interdepartmental liaison, and staff recruiting. - Budget reports, Forecast built-up and Market segments analysis.

- Updating hotels’ contracts in the intranet database of the company for local and foreign agents. The company operates as a leading tourism wholesaler in Israel and has a B2B and B2C web-sites. - Updating web-sites content, special offers, hotel descriptions and services. - Work especially with hotel chains and leading hotel marketing departments in order to obtain up-to-date sales information, packages and deals.

- Co-ordinate logistical procedures of projects (conferences & congresses) in conferences centres and hotels. - Work onsite at conferences with registration, accommodation arrangements, special events, tours and technical requirement - Develop and produce various project reports - Create, initiate and reply to written (and verbal) correspondences with clients, especially major pharmaceutical companies, hotels and travel agencies.

from Sep. 2004: Due to a special project between El Al and Orange I moved to a new sales centre in the El Al compound at the Ben Gurion Airport. I have a staff of 26 people. The Centre is a temp project due to stay open till the end of December. From Aug. 2002 till Sep. 2004: Manager of Business Customer Service and Customer Relations department at the Orange Tel Aviv Sales & Customer Service Centre In March 2003 I established the Business Customer Service and Customer Relations department at the centre.

Hotel reservations through telephone, Travel Agents (Israel and abroad), Hyatt Worldwide Reservations Centres, Sales Offices and e-mail. Hotel forecast and projected rooms' availability. Responsible for groups and for the co-ordination between the groups department and the Front Office. Started as a Front Office Agent, later a shift leader and at the end Ass. Reservations Manager