Pankaj Kanthwal

Automation Program Manager

Analyze potential automation opportunities within & outside the ITSM platforms. Rationalize the opportunities, standardize the process & mechanize solution. Collaborate with technology SMEs to understand the SOP process / procedures. Develop high level diagram for the automation routine. Identify & create detailed test cases/plans for validation. Perform both unit and systems testing. Identify/document/mitigate defects. Do continuous improvement. Follow ITIL.

Underwent onsite HP Operations Orchestration implementation training. Knowledge transfer on Client’s Infrastructure and “Requirements Gathering”. Active role in data gathering, analysis and documentation of the requirements back in India. Understanding of the existing High level diagram and Technical framework solutions development.

IT Process Automation using HP Operations Orchestration - Analysis, Development and Support Enterprise Infrastructure Monitoring using HP SiteScope and HP Openview OM. Remote Operations Support - Native Application support and OS, Blackberry support.

Providing voice based Technical Support for Home and Office Users across EMEA and US based regions. Troubleshooting technical problems pertaining to hardware, software and networking. Technical analysis and negotiation with the customers for paid support excluded in the warranty.

Operations Research, Engg. Economics, Operations Mgmt, Project & Total Quality Mgmt, Engg. Mathematics & Physics, Industrial Engg, Automation in Mfg., Engg. Estimation & Cost, Software Engg. & Mgmt, Mgmt Information Systems, CIM, Organizational Behaviour, Simulation Modelling & Analysis