Patrick Da Costa

Reporting Analyst at Computacenter Belgium, responsible for the reporting of the Air Liquide Servicedesk (Calls Stats, Weekly and Monthly dashboard,). Active support of the operational team located in Barcelona especially of the Delivery Manager for weekly and monthly reviews with the customer. In charge also of the transition of the current Air Liquide reporting system to the centralized reporting system of Computacenter Barcelona.

Team Leader in the Air Liquide Service Desk for Computacenter, in Barcelona (Spain), managing a team of 5 people offering Level 2 support (advanced support in hardware/software, network and business applications) and a team of 4 persons delivering administrative and reporting tasks. Support and backup of the Delivery Manager of the project for weekly and monthly reviews of the overall Servicedesk.

Team Leader in the Air Liquide Service Desk for Computacenter, in Barcelona (Spain), managing a team of 13 people offering support of French speaking countries - France, Belgium, Luxembourg and Switzerland (participated actively in the implementation of Switzerland in the project). Support and backup of the Delivery Manager of the project for weekly and monthly reviews of the overall Servicedesk.

Participated as Level 2 Analyst in the transition of the Air Liquide Service Desk from Paris to Barcelona for Computacenter. Since April 2006, working as Mentor for the Level 1 and the Level 2 team. Worked in the integration of Spain in the project.

Technical translations and software product localization from English to French at Locteam, company specialized in technical translation and software product localization for Apple, in Barcelona (Spain).

Level 2 Helpdesk Analyst (advanced support in hardware/software, network and business applications) in French, Portuguese and Spanish for employees of General Electric Healthcare, at Sellbytel, in Barcelona (Spain).

Level 1 Helpdesk Analyst (basic support in hardware/software, network and business applications) in French, Portuguese and Spanish for workers of General Electric Healthcare, at Sellbytel.

French teacher at Global Language, language academy, in Barcelona (Spain).

Localization and testing (English->French) of Websense, Internet filter, at APSIC, company specialized in technical translation and software product localization, in Barcelona (Spain).

Localization and testing (English->French) of Websense, Internet filter, at APSIC company specialized in technical translation and software product localization, in Barcelona (Spain).

Computational linguist at SAIL LABS, R&D company specialized in translation technology (ex-filial of Lernout & Hauspie), in Barcelona (Spain). Participated in the grammar part of the creation of an English-Portuguese translation software.

Computational linguist at the IAI, Institute for the Promotion of Applied Information Sciences, in Saarbrücken (Germany).

Freelance translator from English and/or Spanish to French and/or Portuguese in many projects (JVC, Adidas, Dupont, Caixa Catalunya...) for INK Catalunya or Consonant, translation companies, in Barcelona (Spain).

DESS Industrie de la Langue: Traitement automatique des Langues Naturelles et Techniques de Traduction (Post-graduate studies applied to Machine Translation and Natural Language Processing)

Maîtrise de Langues Étrangères Appliquées (LEA), English - German (Master's degree in Modern Applied Languages)