Philipp Neubauer

// Lead strategic transformation programs across KaiKai Operations and the whole Cosmose organization. // Develop and implement strategies to improve customer satisfaction and retention, as well as policies and procedures to enhance operational efficiency. // Responsible for the Operations department at KaiKai, including Merchandising, Retail Excellence, Customer Success, and BPO (Vietnam).

// Coordinated the delivery of consulting projects and TPM software implementations in APAC and ANZ regions. // Managed the client success team, fostering high performance through KPI tracking and client satisfaction initiatives. // Built and maintained relationships with top-tier clients, leading to increased revenue and client satisfaction.

// Led change management efforts for a company-wide SAP S/4 Hana implementation, covering multiple modules (e.g. FICO, SD, MM, BPC). // Conducted Change Impact and Readiness assessment and other activities such as developing the training curriculum and user training ( train-the-trainer approach). // Collaborated with business functions to identify process improvements and system requirements.

// Developed and implemented a process custodian function as part of the Business Excellence team. Worked with multiple departments across six countries to document more than 300 processes and SOPs // Supported SAP implementation through change management, e.g. conducted workshops and interviews with multiple departments and stakeholders to identify issues and areas for improvement. // Worked with stakeholders to identify improvement areas such as process gaps, clear ownership, waste, and missing tool.

// Worked as project manager managing major change initiatives such as the implementation of a Product Life Cycle Management solution with more than 1,000 users rolled-out to multiple countries in Europe and Asia within 18 months // Worked with cross-functional teams to understand business needs as well as the gaps in current system capabilities to then develop and implement solutions to close those gaps, e.g. line planning tool, using Scrum // Led a team of five people as overall test coordinator

// Conducted strategic and operational consulting including the
conceptual planning and development of strategies and processes, e.g. a successful reorganization of the purchasing division of a German M-Dax company, including the conceptual development of new procurement processes //Conducted spend analysis and developed strategies to reduce costs using different approaches, such as TCO, re-specification, grouping of demands //Provided training and change management throughout the implementation

// Improved key performance indicators for suppliers, such as proportion on-time and DPM // Assisted in whole scope of procurement duties, including contracting with new business partners, clarifying processing errors, processing orders, and representing RWE at key trade shows and events

// Facilitated creation of multimillion budget for fiscal year 2009 across different departments, such as Production, Security and Finance // Selected core KPIs (e.g. objective achievement, accident frequency) included in finance information system

- Perform research on key issues of concern for strategic supporting team, such as development of a new storage system for Chinese suppliers based in Denmark - Evaluate suppliers in South China on-site, monitor their quality and fulfilment of production standards

Schwerpunkte: Supply Chain Management sowie Einkauf und Beschaffung. Module in den folgenden Bereichen: Strategie, Management von Supply Chains; Demand Management; Beschaffungsstrategien und Beschaffungsorganisation u.v.m.