Piotr Zaniewski

Leading a team of skilled and highly motivated developers tasked with a challenge to create a worthy successor of existing company's main product in the line of fuel logistics delivery management optimization. Software was developed as a Single Page Application in Angular Framework to deliver rich user experience and backed up with .NET Core APIs to ensure top performance. DevOps principles, automated tests ,CI/CD pipeline. Agile methodology SCRUM and Kanban.

- Fully automated warehouses .NET Framework (both C# and VB.NET ) SQL Server . - MS Excel 2007-2010, MS Access 2007-2010, .NET C# WPF, VSTO, SSAS, SSRS, MVVM, MEF. - Supporting existing customers and implementing new solutions (changes) to existing systems. - Achievements: o Assisted in development and implementation fully automated Warehouse Management System. (VB.NET Desktop, MS SQL Server, WCF Services) o Automated orders pick up (VB.NET Desktop, Oracle 11g, Windows Services)

- Managing European Operations Service Development Team within Elavon’s Systems & Technology Department. - Developing small and midsized applications aiding business Operations. - Internal program for supporting workflow and information management within the Back office. - Serving internal customers in the company by: o Designing and implementing processes automation with MS Excel macros. o Developing scripts and macros to help automating business processes.

- Promoted to Queries Team Supervisor within Warsaw Services Structure (managing 10 people Team). - Promoted to Services Unit Manager (managing 36 people including Supervisors). - Improving SLAs and quality in managed Unit, applied management techniques MS Excel automations. - Creating and implementing procedures to securely and efficiently manage customer’s data in the company’s systems. - Increasing of the managed workload in the Team by successfully motivating and leading all involved people.

- Helping people with various disabilities and conditions, mostly focusing on back problems. - Working closely with diet specialists and helping people to reduce weight by exercises and proper diet. - Giving lectures and occasional speeches in schools about health related issues, mostly focused on educating how to prevent back pain and spine related problems.

- Working in Customers Retention Unit which main task was to deal with customers considering leaving O2, understanding the reason of this decision and trying to negotiate terms that would convince customer to continue using company’s services. - Helping Customers in choosing proper services and handsets. - Offering best handsets suiting the needs of individual customers.

- Helping people with various disabilities and conditions, mostly focusing on back problems. - Working closely with diet specialists and helping people to reduce weight by exercises and proper diet. - Giving lectures and occasional speeches in schools about health related issues, mostly focused on educating how to prevent back pain and spine related problems.

- Improving information security by implementing of Information Security Policies in energetic, insurance, banking and others sectors. - Working closely with customers on creating information security documentation such as procedures, instructions, manuals, etc. - Taking part in creating sales offers for Information Security Policy and meeting new customers to present the offers. - Improving security in banks by performing Public Key Infrastructure auditing in banking sector.

- Managing 6 people Sales Team including merchants’ complaints, promoted from 01.01.2001. - Responsibility for managing and implementing procedure and instructions for ISO 9001 within managed department. - Contact with domestic and foreign customers resolving any issues and assisting with queries. - Implementation and later administration of SAP R/3 system for SD module. - Configuration of SAP R/3 system, mainly creating reports in ABAP/4 Query language

Master thesis subject: Comparison of chosen personality variables with people working in banking sector having and not having contact with customer