Priscila Rocha

• Executed on critical opportunities to solve customer needs and driving business impact • Communicated effectively and led cross-functional teams, implemented a risk mitigation plan, and managed alignment with multiple stakeholders. • Developed the roadmap, ran product meetings and scrum events, wrote user stories, defined acceptance criteria, prioritized the product backlog, and tracked project status. • Analyzed and monitored product metrics.

• Gathered requirements through stakeholder collaboration and research to align with business goals, reducing public spending by 30%. • Led product meetings and scrum events, prioritizing the backlog to ensure timely delivery. • Created user stories with clear acceptance criteria. • Trained and supported end-users to improve their use of new product features.

• Processed and tracked orders via the IFS system for the North American regions. • Requested invoices for closed orders and issued the necessary operation reports. • Supported the Customer Service department with delivery status.

• Issued invoices and managed e-billing data. • Tracked and controlled the patent annuity fees. • Responsible for customer service channels.

• Supported buyers in operational activities. • Created purchase orders in SAP. • Communicated and handled international suppliers.

• Responsible for US incentive operations activities, ensured incentive measurement and payments were accurately and timely validated, analyzed and processed. • Customer service role providing business analysis and commission payment advice. • Provided daily reports such as sales execution reporting, measurement, financial, accruals, payroll or commission statement analysis.