Priyadarshini Mohan

Involved in delivering direct 1st level Customer Support for all SAP customers via calls, e-mails, skype & web-ex meetings. Handled all type of customer complaints and managed efficiently.Extensive experience in SAP Solution manager tools & also SAP service Market place. Ability to handle critical customer escalations which requires Root Cause Analysis & Solution. Ensure to follow the process while driving the incidents until closure with exceptional quality service to customers & also adhering to SLA’s.

Sourced professionals and specialized talent through a variety of means and processed for further Recruitment process.

• Handling the entire recruitment cycle. Sourcing the resumes from Job portals, existing database, walk-ins, candidate references, employee references. Screening and short listing the profiles as per the experience & requirements. Taking preliminary interviews and processing for next technical/functional interviews.

Customer Care Executive for TELECOM industry. Maintained expectations regarding call quality and resolution time. Multi-tasked systems while providing service and resolving customer issues, upgrades, etc.Responded to and handled customer complaints and inquiries in a timely manner.Maintained a polite and professional telephone etiquette

Specialised in Human Resource Management.

Specialised in Finance and Accounts