Rajendra Nath Srivastava

- Heading IT Strategy, Budgeting, Planning, IT road map for 32 offices and 30 mfg facilities in 17 countries, 51 sites, managing team of 87 tech staff ( fulltime, Matrix and Contract) for group www.iffco.com - Managing global IT infrastructure, Operations, Security, Applications, Support and transformation Projects - Implemented Oracle ERP Infrastructure, SAP ERP Cloud infra on AWS, Enterprise DR ( Disaster recovery) setup and drills, ATP (Advanced Threat Protection), SOC (Security Operations Centre), MFA

- Managed 48+ IT staff (33 full time,15+outsource) and IT budget of USD 5.5+ millions - Managed IT operations, IT Infrastructure, Application development and data centre for 450+ users in 45+ branches in UAE, UK, HK and 6000+ agents world wide - IT infrastructure included hybrid cloud environment, comprising of IBM AS400 server of i7, i5 series, Windows, SQL servers - Analyzed emerging technologies, developed IT road map with planning for implementation - Managed online web based products & services

- Headed frontline global tech support team of 2 VPs and 7 teams comprising of 50+ global resources - Supported 1000+ call volume per day approx. 70% of GS technical support for 1000+ internal apps, mixed operating systems - Headed global escalation technical support vertical of 6 global teams comprising of 4 Vice presidents, 4 leads and 55+ global tech staff, on mobile devices, depth support on messaging products, MS office products, Unix, remote logins, RSA tokens, Citrix and Cisco VOIP

- Managed Global technical support team of 16+ engineers, providing high-end technical support to Microsoft premier customers. Entrusted with responsibility of business ownership, acted as single point of contact for SCS (System Centre Support) of 92+ heads, 16% customer satisfaction of EPS - Managed projects on technology, outsourcing, process, quality and transitioning of tech support business from US to India - Led transition of SCCM and SCOM products, to outsource partner Convergys

Responsible for application development and support, IT infrastructure enhancement, improve response time, BCP (Business Continuity Planning), DR (Disaster Recovery) and BPR (Business Process Reengineering). Technology used .Net, VC++, SQL 2000, Windows 200, Citrix, Central/cluster servers, distributed regional database, messaging - Lotus notes, Exchange, Outlook. Received awards for following projects and achievements

- Head of Information Technology department, managed IT infrastructure, application development, services and support. Handled software/ hardware sourcing for 52 branches and 4 regional office - Migrated network architecture - Implemented Inventory control & financial accounting software in 52 branched and head office - Introduced email system in organization, designed and launched website for international marketing - Designed and launched website

Corporate Information Management, E-Business, Financial Management, Operations Management, Human Resource Management, International Business Management, Managerial Economics , Marketing Management, Supply Chain Management, Business Law, Quality Management, Marketing Research

Physics , Chemistry, Maths