Regina Serpa

I had to produce and refine crew schedules for long range flights, in compliance with EU-OPS and company procedures. Make sure that crewmembers were briefed thoroughly for all long the trips/tours. Ensure that all crews briefed for the tour has valid visas /passports/ vaccines. Worked in advanced and with direct cooperation with other operational departments to guarantee that all documentation and permission were ready on time for the long trips.

Responsible to create trips (flights) and assigned them to crew. By doing that I had to guarantee that company procedures and JAR-OPS were complied. Monitor the flights it in order to identify possible duty/rest time irregularities and find suitable back-up solutions. Maintain close contact with other departments to be able to coordinate daily requirements, such as Slots, parking, maintenance, flight plans, and permits

Working directly with crew roster, I was responsible to monitor daily operation, to guarantee that all complied with JAR-OPS and company rules, by optimizing crew duties, and analyzing results. Had to monitor the crew check-in and check-out. In case of irregularities that would affect the published crew roster, I was responsible to update it and republish it. Substitute a crew member on time to cover the flights if they reported sick, or if they run out duty.

Costumer Service. Answer incoming calls from customers and prospective customers. Created interest in the company’s services by inviting customers to use all services and products offered. I was also responsible to update the data base with changes to details and status of each customer or prospective customer.

Customer service. Answer incoming calls and assist customers in their enquiries about CP(Comboios de Portugal), Services,