Renan da Silva

Support vehicle manufacturing monitoring and control system at Ayrton Senna Complex. Core system for the production line, with a delivery flow of 1 vehicle per minute and connections with the main industrial and logistics systems. Direct work with colleagues in other countries such as France, Romania, Spain, Chile, and Argentina. Experience with industrial processes, agile frameworks, PLC integration, manufactory systems, quality, and change management.

Responsible for the IT area of the company with the focus on the network infrastructure management. Coordination of the restructuring of the entire network infrastructure of the Curitiba unit solving problems of instability and development of technology standards for new units. Experience with Cisco network infrastructure, Amazon AWS, UTM WatchGuard, ITIL, and design thinking.

Worked migrating HSBC Brasil branch networks to the new Bradesco model and configuration. Responsible for the Bradesco’s Curitiba contact center network infrastructure, helping during the migration process from HSBC. Experience with Cisco routers and switches, contact center tools, IP phones, ATM, VLAN, WAN and LAN links.

Support for HSBC Global Banking and Markets systems in Utilities and Electronic Foreign Exchange areas for the HSBC bank. Worked as first and second level Support Analyst during the projects. English usage all the time, working as a global team with foreigners from the United Kingdom, United States, India, China, Hong Kong, and Mexico. Experience with Unix, Linux and Windows servers, Control-M scheduling tool, Oracle database, WebSphere application server, MQueue, and Smartstream applications.

Responsible for the management, maintenance, and support of software, hardware, network and telephony systems. Worked directly with the IT manager in the process of expanding the company computing environment, reducing 80% of operating costs and improving telephony process for the active and responsive contact center area. Experience with Asterisk VoIP servers, switches configuration, GSM media gateway, and predictive dialers.

Responsible for the setup, deployment and remote support of Linux network servers for multiple clients in Brazil. Experience with iptables firewall, Squid proxy, OpenVPN VPN, email, antispam, DNS, Asterisk IP telephony, Apache and Tomcat, Samba file sharing and other services.