Robert Herczeg

Berufserfahrung von Robert Herczeg

• Bis heute 9 Jahre und 2 Monate, seit Mai 2015

  Deployment Services - IT Supporter

  Bechtle AG

• 1 Jahr und 4 Monate, Jan. 2014 - Apr. 2015

  Subject Matter Expert - Service desk - Novartis

  Unisys

  Providing technical and process-related mentoring and support for 1st and 2nd level service desk agents. Coordinating the daily work of the Service Desk, as well as collaborating with Request Management, Incident Management and Escalation Management teams Liaising with the customers' Service Management in daily business (Novartis Switzerland and France)

• 1 Jahr und 5 Monate, Sep. 2012 - Jan. 2014

  Service Desk Agent (1st level) - Novartis

  Unisys

  Providing first level support to end users in English and German