Prof. Roberto C. Gutierrez

Personal English-Language teacher at Professional and Academic level. Preparing professionals or students for TOEFL/IELTS International English language tests.

Member of the "Marketing Department" on board luxury cruise ships executed the next duties: • Greet and meet guests, presents the casino layout and activities to guests, inform them of special events and VIP Carnival Casino Program. Interacts with guests as they arrive and as they leave the casino to ensure positive “gaming” experience. • Takes guest information and quotes wait times to guests accurately when gaming tables or slot machines are not immediately available.

Managerial responsibilities on board "Costa Cruises" including: - Superior customer service, coordinated and directed sales onboard luxury cruise-ships - Managed large volumes of inventory (retail volume up to $10M). Tracked & managed deliveries. - Sold high quality merchandise such as jewelry, luxury watches and accessories, clothing, cosmetics and gift-ware on a commission basis - Worked together with the whole team (up to 20 staff)

DoubleTree Ocean Point Resort & Spa is an oceanfront hotel resort located just steps from the rolling waves of Sunny Isles Beach. Extraordinarily spacious by any standards, all accommodations at this resort are more like apartments than hotel rooms. Verify and balance accounts of the hotel.

Coordinate with sales manager to achieve sales targets and other duties on board Cruiseships in the Caribbean.