Roger Diethelm
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Roger Diethelm
- Bis heute 2 Jahre und 9 Monate, seit Sep. 2022Marsh McLennan
Senior Analyst Professional IT Support Second Level dedicated to Oliver Wyman
- Configure, install, implement, maintain all workstation systems, peripherals, various server systems as well as the network components and global communications - Consulting, processing and solving software and hardware problems - Collaboration in various infrastructure projects - Monitoring and ensuring all IT services - Coordination of external interfaces and cooperation with colleagues on national and international level - Customer-oriented approach in handling incidents and service requests
- 3 Monate, Juni 2022 - Aug. 2022Insel Gruppe
Service Supporter, Direktion Technologie und Inovation (DTI). Extended Support
- 3 Jahre und 3 Monate, März 2019 - Mai 2022Marsh McLennan
Senior Analyst Professional IT Support Second Level
- Configure, install, implement, maintain all workstation systems, peripherals, various server systems as well as the network components and global communications - Consulting, processing and solving software and hardware problems - Collaboration in various infrastructure projects - Monitoring and ensuring all IT services - Coordination of external interfaces and cooperation with colleagues on national and international level - Customer-oriented approach in handling incidents and service requests
- 2 Jahre und 7 Monate, Aug. 2016 - Feb. 2019PIDAS AG – The Customer Care Company (for business & IT services)
Field Technical Spt Rep V
Planning, Implementing, Administering and Installations incl. WAN and LAN of various Computer and Printer systems (HW and SW) at a dedicated Customer.
Planning, Implementing, Administering and Installations incl. WAN and LAN of various Computer and Printer systems (HW and SW) at a dedicated Customer.
Implementation, Installations and support of the Customer Computer and Printer. Networking (WAN and LAN)
- 2001 - 2009
Systems Administrator
EDS
Planning, Implementing, Administering and Installations incl. WAN and LAN of various Computer and Printer systems (HW and SW) at a dedicated Customer.
- 1988 - 2001
System Support Engineer
Swissair / Atraxis
Implementationen, Installationen und Wartung der Swissair und Reisebüros Computer, Peripherien. Implementation, Installations and support of the Swissair and travel agents Computer and Printer. Networking (WAN and LAN)
- 1986 - 1988
System Engineer
GlobuData
Hardware and Software Implementation, Installations and support.
- 1982 - 1986
Junior Engineer
Computerland
Hardware and Software Implementation, Installations and Support .
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Finnisch
Grundlagen
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