Romeo Magalong

Serve as a dedicated or designated liaison between the company and customers to improve customer satisfaction and to meet service level agreements. Responsible for the timely resolution of day to day problems and break/fix incidents for technical or operational issues. Team with any of the following to develop & implement an account management strategy that drives company revenue: account managers, project and program managers, engagement mangers, system engineers, sales team members, and service

Promoted to Global Services Delivery remote engineering post-sales service support of hardware systems, Linux operating system, IP networking, and/or applications for Avaya customers, field service team members, and/or Business Partners. Utilized telephone and remote isolation, diagnostic, and resolution tools, documents, and capabilities to resolve complex integrated end-user implementation, configuration, migration, and operational issues on Server based Avaya hardware and Communication Manager applicatio

Provide direct support of Enterprise and Subject Matter Expert (SME) Voice switches, Unified Communications, Client Relationship Management (CRM), Collaboration and Data solutions for leading telecommunications firm. Apply knowledge of telephony, networking principles and Convergence/VOIP to ensure systems availability for customers, technicians, business partners and engineering support staff. Troubleshoot local and remote issues; serve as key point-of-contact to identify and resolve deficiencies involving

Relayed technical advice and information to clients and technicians using and programming versions of complex Enterprise Network Communication Servers. Provided programming support for software, data management systems, electronic spreadsheets, query language and report writer on various mainframes platforms. Fielded assistance calls from external clients, third party vendors and internal support groups. Coordinated vendor meetings. Reviewed client equipment records and system software settings. Explained s

Assessed non- (SLS) service and support needs to assist clients of community developmental disabilities service. Identified safety, nutritional and medical requirements and preferences to empower clients to live as independently as possible. Worked with various service providers while representing assigned clients. Planned, developed and implemented Individualized Support Plans (ISPs) that included a diverse array of services such as personal assistance, professional support, dental, day habilitation, envir

Provided 24-hour on-site supervision, services and support for four individuals living in group home. Promoted and facilitated interdependence among community members by emphasizing opportunities for learning, working and socializing and modeling daily living skills, personal hygiene, safety, travel, financial management and contingency response skills. Additionally, provided best practices around anger management intervention and risk assessment.

Honors Graduate, 4.0 GPA, Master’s Thesis: “NetIQ System Solution AppManager Suite & Diagnostic Console”, Served on technical support team resolving IT-related help desk tickets for Regis ARN-Network

 Completed coursework in Basic Telephony, Advanced Telecommunications, Data Communications, Protocols, LAN / WAN Administration, Wireless Technologies, Fiber Optics, AC / DC Fundamentals, Networking & Switching

Counselor, Ethnic Student Support Program, 08/1991 to 08/1993 Facilitated network of comprehensive services and innovative programs to support and advance intellectual, personal, cultural and social development of diverse students, Vice President of Kabaigan Filipino Organization