Ross Duncan

Delivered customer success services to clients by optimising business processes, managing stakeholder relationships, and creating short- and long-term strategies for successful execution. Provided leadership to cross-functional groups, including Marketing, Sales, Operations, and Information Technology. Developed and identified Use Cases and Program Execution Plans through use of analytics and segmentation.

Scrum Master with international experience in dealing with: Vodafone, BASF, Bank Of England, RBS, Abraaj, World Bank, US Treasury, TransOcean, Richemont, GP and Barcelona FC. Managemend development of global enterprise solution on top of SharePoint 2010/2013 and O365.

Helping organisations put in place strategies, technologies and processes to engage all the individuals of its network (employees, customers, partners). Part of a sales team that facilitated over 7 figure sum from Vodafone account with 100,000 SharePoint 2010 CALS.

Managed a Bistro before moving to Spain – which generates over £1 million turnover a year. Through my tenure, I improved their social platform and online advertising. Recently this Bistro was included in the Michelin and Good Food guide.

In my final year of University I worked for Myxenzo, a Social Networking App. Duties included: √ Database administration – Setting up and managing the database on a hosted Amazon platform. √ Project Management – Held regular meetings with developers in India to ensure project was delivered on time and within budget.

I was a Student Intern at Microsoft until May 31st 2009. I helped continue the development of the Partner Community along with the Partner Account Managers. Reported to SMS&P lead for Scotland.