Rowell Martinez

Provide technical support to DirecTV customers by resolving connectivity and device issues, assisting with billing, subscriptions, and service changes. Schedule technician visits, update customer info, process orders, gather feedback, and escalate complex issues. Build and maintain strong customer relationships.

Supported Project Manager and senior staff by managing calendars, coordinating meetings via Webex and Teams, and drafting communications using Outlook and EDRMS. Aided in tracking project progress and preparing monthly reports. Ensured compliance with document control protocols in collaboration with Document Controllers for the Al Thumama Stadium and Precinct Project which is a stadium used for the FIFA World Cup 2022.

Managed front desk operations, addressing HR and admin inquiries while supporting the Project Director and senior executives. Acted as liaison between Head Office and Project Site on HR and finance matters. Handled petty cash reporting, staff timekeeping via biometric system, and maintained accurate payroll data. Organized filing systems and coordinated office supply procurement to ensure smooth daily operations for the Msheireb Downtown Doha Project.

Provided executive support to the Senior MEP Manager, ensuring smooth office operations. Handled admin tasks like filing, data entry, reports, presentations, memos, and meeting minutes. Managed calls and maintained accurate records. Supported the Senior Safety Manager with gate passes and organizing safety meetings and seminars for the Msheireb Downtown Doha project.

Provided executive support to the Construction Manager and team, ensuring smooth operations. Managed databases, processed and filed data accurately. Coordinated and distributed correspondence and reports to improve communication. Assisted in preparing Tender bid proposals, supporting the project from start to submission.