Roxana Mare

• Account management • Business development • Active customer acquisition • Customer care • Issuing quotations and following up • Market benchmarking • Competition analysis • Assortment optimization • Logistic coordination • Participation in events • Coordination of PR activities • SEM and website administration

Dealing with outstanding receivables of customers by means of an accounting system • Dealing with accounting related requests by phone and e-mail • Back office tasks related to account receivables accounting

Entering and handling of customer orders and projects via the business/ERP systems accurately and in a timely manner; keep Sales Offices and customers continuously updated on the status of the orders. Check trade compliance issues for each order; Generate order acknowledgments, delivery notes, invoices, pro-forma invoices, packing lists; Expedite factories and make sure items are delivered on-time and complete;

Treat Inbound/Outbound queries, fax and email, Credit Hold activities such as - customer credit inquiry and order validation as well as Credit card payments, Notifies customers with overdue debt and attempts to secure payment using telephone, fax, email, letters, Permanent contact with the accounting department, Managing client information requests (invoice duplicates, account statements, credit note requests, bank details, explain credit hold reasons)

Registering the chèques payments modalities through the third ways of distribution: Direct, Retail and Contract, launching direct debit transactions, supervise client refunds transactions, solve client’s complaints

Political Philosophy, The National Front, Communism, Economics and Trade Policy of the European Union

Studies of french and english literature, grammar, comparative literature, pedagogical training