Rufat Ahmadov

Successfully organized and monitored over 20 workshops and lectures with almost 700 attendees in total. I survey attendees to understand market demand and customer’s preference. All administrative tasks such as structuring the schedules, choosing topics, recruitment of instructors and their evaluation were managed by me. During my working life, the number of registrations has increased by 90%

As a Front Desk Agent, I constantly performed well in achieving company goals. I was certified many times for outstanding performance in sales of rooms and Marriott Rewards Enrollment throughout my working life. As a part of my daily duties, I also showed high mastery in check-in and check-out scores. Additionally, I was responsible for the training of 3 new joiners to the team.

As a Guest Relations Agent I was responsible for the following tasks: 1. Meeting and Greeting VIP guests and proceed with check-in 3. Pre-arrival calls 4. Following up on reservations of guests with "Special Occasion" and ordering special amenities 5. Following up with guests that have complaints by making courtesy calls or sending apology card with a special amenity 6. Keeping contact with VIP and "Special Occasion" guests through email 7. Support of Front Desk Team during busy operations