Sabrina Nazarenus

Retail Production Management - Service Opeations Specialist - Contact for Incident Management, Problem Management and Request Fulfilment - Introduction of Problem Management - Extended adaption and implementation of new standard processes for Service Operations - Accompaniment of service transition to production level - Service Improvement of services provided by third party vendor - Implementation of several service transfer projects

Production Management - SLM Specialist - Analysis and realisation of established models for definition and agreements of Service Levels aligned with toolswithin DB AG - Adjustment and alignment with global Service Level Management within DB AG - Evaluation of existing processes based on pilot project for an example application - Template creation SLAs & SLRs etc.

Retail Production Management - Securities Processing - Service Improvement Projects - Definition and introduction of new processes, incl. Templates - Process documentation, implementation, review and improvement - Automation and Transition of tasks to vendors

Securities Processing - Business Analyst - Project Lead of various projects - Analysis, design, test and maintenance of applications within Securities Processing with business analysis, technical specification and programming - Automation and outsourcing of manual repeating tasks to various vendors - Process documentation and description of batch programs and program flows