Sagar Karawa

Working as a Cyber Security and Risk Consultant in ServiceNow taking care of following ServiceNow products in technical capabilities for Asia region: Security Incident Response Vulnerability Response Governance, Risk & Compliance (alternatively also referred as Information Risk Management)

Working as a technical pre-sale for IBM’s Security Intelligence portfolio covering QRadar, QRoC,Resilient, xForce in ASEAN region. My responsibilities included: Technical specialist for IBM’s Security Intelligence line of products namely, QRadar SIEM, QRadar RiskManager, QRadar Vulnerability Manager, QRadar Network Forensic & QRadar on cloud. Responsible for new client acquisition & retention, account relationships. Managing business partnerships with channel partners and driving new sell through business.

Technical pre-sales for Cyber Security Group (CSG) covering following services: • Managed Security Services (MSS) / Security Operations Center (SOC) • DeepSight Intelligence Portal • DeepSight Intelligence Datafeeds • DeepSight Managed Adversary and Threat Intelligence • Incident Response • Security Simulation

My responsibilities included: • Technical solution qualification for products like SSIM, SCSP, DLP. • Participating in client meetings to articulate technical benefits of solution. • Manage, coordinate, design and lead proof of concept efforts. • Provide management of solution life-cycle including cadence, status tracking, and issue resolution. • Manage Client expectations and requirements gathering. • Detailed solution development including: • Technical solution aspects • Architecture • Performance

Represent product engineering team to technical support and sales engineers (SE) in enterprise security domain. Attending meetings involving customer security environment troubleshooting and hand holding for TS infixing security infra issues. Acting as a technical expert to account / specialist SE and security support team and help them to resolve customer security infra issues. Also, helping SE in responding to RFPs involving enterprise security infra; explaining various capabilities of security SIEM.

Assimilating domain knowledge, understanding the business requirements, writing test plans & testcases which will uncover most defects. After carrying out testing; daily status & bug reporting were also part of responsibilities. Along with the testing, root cause analysis, issue triaging, tracking bug through its life cycle & actively interacting with vendor were also part of the responsibilities.

Understanding the business requirements functional specification & test plan. Writing test cases as per functional specifications. Executing test cases and bug reporting. Prime importance was given to Usability Testing & Browser Compatibility Testing apart from Black Box Testing, Stress Testing & Alpha Testing