Samuel Kiran

Berufserfahrung von Samuel Kiran

• Bis heute 3 Jahre und 1 Monat, seit Mai 2021

  IT Support Engineer

  Imaging Endpoints

  • Perform basic windows server administrations activities. • Receive and configure laptops for users • Provide desktop support to users including installation of OS & software • Perform administration duties for Microsoft Office365 suite. • Windows 10 installation & troubleshooting. • Respond to alerts triggered by failures or warnings in the IT environment: network, storage,Servers • Account management including On-boarding and Termination • Experience in Citrix VDI. • Performs administration duties

• 11 Monate, März 2020 - Jan. 2021

  Technical Consultant

  Sonata Software Ltd

  • Providing Solutions to Administrators in Office 365, Microsoft Teams • Managing and editing policies through PowerShell Scripts • Manage the Teams service, and manage and create Microsoft 365 Groups. • Manage calling and meetings features within the Teams service. • Manage devices configured for use with the Teams service. • Manage meetings, including meeting policies, configurations, and conference bridges. • Manage voice, including calling policies and phone number inventory and assignment.

• 9 Monate, Mai 2017 - Jan. 2018

  Technical Support Engineer

  Indecomm Global Services

  • Providing intermediate to advanced level of technical support for ecommerce products and services, including but not limited to network connectivity, internet browser troubleshooting/display issues, transactional inconsistencies, and associated hardware support. • Serves as first point of client contact in providing support for routine technical questions and issues related to assigned applications, systems, and products.

• 1 Jahr, Apr. 2016 - März 2017

  Junior Service Desk Technician

  EPAM Systems

  • Basic understanding of the overall EPAM Systems environment, workstation support, Internet connectivity and security services, as well as the specific products in use (PMC Suite applications). Ability to understand and follow Service Desk work instructions, checklists and decision trees for the 1st line support of EPAM internal projects/services. n.