Sandrine Bertrand

Part of The Yas Hotel pre-opening team, in charge of the Spa pre-opening, recruitment for spa team, implementation of pre-opening technical training for therapist, receptionists & attendants training, implementation of the KPO, marketing, preparation of 2010 budget

In charge of Spa Pre-opening including, setup of Operating Supplies & Equipment, implementation of spa Standards Operation Procedures, Preparation of 2009 budget, sourcing spa retail suppliers, implementation of Spa menu & marketing promotions, Leading a team of 17, development plan & appraisal, setup of treatments protocols

Leading a team of 19 members, setup of all documents necessary for a day to day operation, implementation of Standards Operations Procedures, product stock management, purchasing and cost management, duty management

Leading a team of 17, staff training to be in line with LSW standards and procedures, manage day to day operations of the Spa: reception, reservations, hosting, maintenance, deal with guest complaints/ concerns as well staff conflicts, product stock management, purchasing and cost management, maintain high quality and standard guest services, promote and sell the spa to in house guest during weekly guest cocktail