Saqib Munawar

As a Service Manager at Holistic Technologies, I oversee technical support, manage service delivery, and nurture client relationships. Collaborating across teams, I ensure seamless operations, effective communication, and continuous improvement. Proactively managing feedback and development projects, I meet evolving client needs while achieving budgeted targets. I also track key metrics, foster cross-training, ensure ISO best practices, and drive vendor partnerships.

Passionate about sales, experienced in leading service teams and operations, ensuring optimal performance. Highly motivated individual with a strong focus on providing high-level customer service, proficient in troubleshooting various platforms. Capable of managing tasks efficiently, prioritizing workload to meet objectives effectively, and communicating potential risks to customers. Proficient in installing and repairing computer hardware and software, including Apple products, providing technical support.

Versatile IT professional offering comprehensive technology support for Macintosh, Windows, Software, Hardware, and Networking. Adept in providing single-point-of-service contact for customers, offering expertise in Macintosh, Windows, Software, Hardware, Networking. • Oversee and manage our ticketing system, from issue inception to resolution, ensuring timely and effective communication with customers. • Problem-solving mindset, with an ability to troubleshoot complex technical issues effectively.