Sascha Hempel
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Sascha Hempel
- Bis heute 1 Jahr und 7 Monate, seit Jan. 2024
Lead of UHD MGS & IT Service Manager
perinova IT-Management GmbH
- Qualitätsmanagement - Überwachung der Prozesse und Prozessabläufe - Prozessoptimierung - Überwachung von SLAs & KPIs - Erstellung von Analysen und Reports - Eskalationsmanagement - Personalmanagement
- Team Lead IT Servicedesk (ca. 6000 Users) - 1st/2nd line remote support - Ticket handling - Training of new employees - SLA control - Incident Management - Service Request Management - Problem Management - Customer contact in german and english
IT Remote Service Center
- 1 Jahr und 1 Monat, Feb. 2020 - Feb. 2021
Senior IT Support Engineer
D-ploy GmbH
Providing Services to Novartis Business Services GmbH Location Holzkirchen, Germany - 2nd line support - techbar support - ticket handling - training of new employees - SLA control - Incident Management - Service Request Management - Problem Management - customer contact in german and english
- 6 Monate, Aug. 2019 - Jan. 2020
IT Support Engineer
D-ploy GmbH
Providing Services to Novartis Business Services GmbH Location Holzkirchen, Germany - 2nd line support - techbar support - Customer contact in german and english
- 6 Monate, Feb. 2019 - Juli 2019
IT-Rollout
D-ploy GmbH
Providing Services to Novartis Business Services GmbH Location Holzkirchen, Germany - Windows 10 rollout - Customer contact in german and english
- Maintenance and installation of desktop PCs and notebooks - Printer installation and maintenance - Installation and maintenance of the batch scanner - Software Support - Digitization of postcards, old pictures, etc. - Editing digital images for the auction catalog - maintenance and further development of the existing homepage, based on the CMS Joomla - Hardware support
- 3 Jahre und 1 Monat, Jan. 2011 - Jan. 2014
IT-Services
Self-Employed
- Private / Enduser support - Printer service - hardware service - software service - data recovery - Troubleshooting - Create website on Joomla basis
Providing Services to Novartis Pharma - Windows7 roullout - installtion and configuration
- 2 Jahre und 9 Monate, Feb. 2008 - Okt. 2010
IT-Supporter
cBcon services ag
Providing Services to Novartis international AG Novartis Executive IT Support 1st & 2nd Level /onsite Support - Customer contact in german and english - 24/7 support incl. stand-by duty - Support of end-user software (Windows XP/7, MS Office XP/2007/, Lotus Notes 7/8.5 - Hardware support (Dell/Lenovo, Dell/HP/Lenovo Workstations, Cisco Phone, Blackberry - Usage of common helpdesk tools(Incident Management with BMC Remedy, Remote Support via Windows Tools and Bomgar)
Windows Server 2003 - Installation - domain integration - ads - User permissions - Create user - Terminal server - Configuration Windows XP - Installation - fault diagnosis - domain integration Citrix Presentation Server 4.5 - Access Management Console - Create a web interface - Presentation Server Console - Publish applications - Test software for terminal capability - Program Neighborhood - Configuration to connect to the server
- group leaders and instructors in the telecommunications sector in a bi-national unit (German / French) - active at home and abroad - radiotelephony, radio communication, field cable,
Sprachen
Deutsch
Muttersprache
Englisch
Gut
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