Sebastian Jamroz

- Created and implemented coherent vision for the CEE IT, supported by well defined strategy focused on satisfaction, communication, effectiveness and governance - Managed IT in CEE countries with a strong focus to partner the business - Defined new functional IT structure, improved processes and optimized resources - Managed IT projects in commerce and production focusing on effectiveness, quality, productivity, risk management, customer satisfaction

 Managed IT department in a strategic and operational way  Responsible for running over 100 projects whose budgets ranged from PLN 20 000 up to PLN 1million  Worked out and implemented new IT standards  Analyzed internal and external clients' needs, worked out innovative concepts and implemented a range of solutions for e-commerce  Co-created and realized the strategy of providing modern services in the NE North region  Participated in the business processes re-engineering for EMEA countries

 Provided consulting and managed IT projects for clients  Implemented new data transfer processes for Avon Cosmetics Poland and CEE region  Provided consulting and participated in the implementation of ERP system for Avon Cosmetics Poland (Microsoft Axapta)  Prepared and realized a data migration process for Avon from Orders Management System and Financial System to ERP system  Created and developed credit and leasing bank systems for Ford Bank Polska's dealers network

 Prepared and opened the first sales and technical support office in Poland - managed the technical aspect of the launch of call-routers on the Polish market (B2B segment) in cooperation with an English company called Dataflex Ltd.  Introduced an innovative telecommunications service for B2B on the Polish market (least cost call-routing)  Operationally managed added services and technical support offered to the company's clients  Provided consulting at a strategic level for telecom companies in B2B

 Project managing and implementing the efficient processes combining the customer service and marketing activities areas  Monitoring and analyzing IT issues to be improved  Preparing the introduction of new billing system, analyzing and defining functionalities to be implemented according to users’ needs  Co-operating with the Director of Customer Service department to increase department’s effectiveness

 Analyzing of adaptation of the FROST billing system to Call Centre’s activity procedures and needs  Creating IT procedures of Call Centre’s upkeep  Participation and cooperation in “Y2K” project  Installing and administrating systems supporting the work of Call Centre (IVR, Definity, CTI) together with an external company (Lucent Technologies)

 Analyzing processes and needs of Customer Service Department, consulting and recommending the improvements  Creating new and modifying existing IT tools for the employees of Customer Care Department, Intranet administration  Responsible for Predictive Dialler system administration  Creating invoice layout in PostScript, co-operating with an external company in the field of datagenerating from the billing system  Co-operating with advertising agencies aimed at graphics creation and conversion