Sébastien Bajulaz

Taking care of large accounts, mainly Public Accounts and International Organizations Developing and maintaining relationship for a long term partnership with customers Identifying business trends and leveraging customer needs to create a differentiated offering in order to help customer improving their business Providing insight and thought leadership to customers in order to create and leverage strategic partnerships Building CxO level relationship

Next Generation Data Centre & Hybrid Cloud lead • Ensure the development of territory business unit strategic and tactical plans • Responsible for creating business value for customers and through our data centre portfolio and the successful execution of the data centre strategy • Research and ensure the implementation of the latest, best practice methods and tools that will align to the achievement of the regional and global BU strategy

Strategy • Managed the Service and Consulting team • Achieved revenue and expense targets in line with Company’s overall strategy of planning, building and supporting technology solutions. Consulting Practice Development • Assumed day-to-day management responsibility for the consulting business • Supported the consulting and professional services teams in complex engagements • Driven for client satisfaction by ensuring that teams display the appropriate level of client engagement

Consulting • C-level consulting for IT managers and/or executives (IT strategy, cost optimization, cloud strategy, …) • Managed RFI/RFO for customers Service Delivery Director • ReviewedService offers for sales team • Managed project profitability/quality • Analyzed/Reviewed service performance Support and Managed Service Director • Managed MS teams • Created of new services/business models • Ensured that SLA/SLO are fulfilled according to contractual agreements

Participated in steering-committee meetings Prepared reporting regarding service/managed services/support Devised company strategy and structure Analyzed company results Established budget forecasts Determined Established hiring strategy Monitored company performances based on KPI and targets Established vision, mission and values Setup of business plan for new activities

Account Management • Account manager for several customers • Work for long term relationship with customers • Sales strategy based on account plan • Upselling Sales • Preparing quotes according to the corporate strategy and the customer needs • Management of complex quotes (up to several millions) • Responsible for quote profitability Partner management Marketing • Market analysis • Technological watch • Presentation during key notes • Written articles

Management of customer base Development customer base and effective relationship Identifying customer needs Proposed best solutions Building proposals for various IT solutions Management of end-user requirements BID management Solution presentation Negociating contracts with end customer and providers Managing relationship with vendors, editors and partners Managed project transition from the sales division to the delivery/project team

Télécommunications