Serena Heinrichs

- Worked closely with national and international management and department leaders to analyse challenges and coordinate projects - Analysed surveys, exit interviews, employee feedback, and mediation to improve policies and procedures - Managed and updated employee handbook including all company policies - Managed mandatory employee training program - Administered health insurance, retirement savings plans, and business insurance policies

- Human resources tasks including hiring, benefits administration, employee insurance, and payroll tasks - Managing the in-office crew, purchasing, and coordinating with national and international offices - A variety of other tasks including bookkeeping, debt collection, credit management, insurance, and office building management

- General accounts payable and receivable tasks including debt collection - Sick day and vacation recording, as well as part-time employee timesheet recording and reporting - Aiding in company-wide expense reporting - Other general administrative tasks as needed

- Advertising job opportunities online and initiating first round recruitment tasks, conducting phone screen interviews - Creating powerpoint presentations for Director of HR - Completing projects, documents, organizational charts, and updating databases - Assisting and welcoming new employees on Orientation Day - Being available to mediate employee concerns - Filing and other administrative tasks as needed

Advanced French, Ethics, Global Politics and the Economy, Intermediate Spanish, International Business, International Political Economy, International Relations, Leading Organizational Change, Management Info Systems, Micro/Macroeconomics, Public Speaking