Sérgio Rodrigues

As a member of the senior management team, reports to the shareholders, and works closely with corporation’s subsidiaries managing directors, ensuring the smooth and efficient daily running of the business of the corporation, following the strategic plan, and operating budgets, in Portugal and Angola.

Performed several tasks on this medical devices company, as required on a startup project. Managed all business operations and ventures, and maintaining trust relationships with shareholders, business partners and national authorities.

Accountable for the development of the Business Intelligence and Quality Management strategy department ensuring guidance and improvement on the way that senior management team foster collaboration within and between departments.

Managed this medical devices company business operation in the north of Portugal area, developing business, dealing with problems, providing creative and practical solutions. Designed and implemented strategies to promote the company's products, for the attainment of area P&L goals.

Developed financial strategies, and reports, based on operational and financial analysis, providing financial support and advice to the company, and company’s clients. Has interpreted business data pieces of information, recommending business optimization courses of action.

Accountable for leading the activity of the sales team, participating, motivating, and maximizing the team potential to achieve sales objectives. Has created and implemented sales plans, key performance indicators (KPI), and managed pricing projects.

Spearheaded the startup of a courier station, performing all tasks required on project startup, and managing the station daily business. Has implemented performance reviews, and overall best practice procedures, ensuring the shipments movement efficiency and achieving the station's P&L results.

Has led the team of Customer Service members and call centre agents at this FMCG (non-alcoholic beverages) company department startup, providing strategic leadership in the delivery of pre- and post-sales services, achieving an efficient and profitable department running.

Has coordinated supply chain activities, a logistics warehouse, and products distribution, providing the best logistics services for the group's subsidiaries ( FMCG - food and non-alcoholic beverages companies ). Was accountable for the management of the logistic warehouse project, starting it up, implementing IT system, creating procedures, and providing training actions.

Has defined requirements for multiple operations and ensured the implementation of new strategies and initiatives to meet or exceed requirements & customer expectations and company objectives.

Was accountable for winning new business and selling freight and logistic services to new clients and existing ones. Has developed the company’s client base, connecting with existing customers and finding new ones, through "cold calling", business directories, referrals or prospecting visits, and applying various sales tactics.

Has provided all necessary support to customs broker office team, and clients, and liaised with officials in various agencies, ensuring shipments clearance through customs. Handled shipment's related documentation, like insurance forms and dispatch forms, and has calculated and processed duties and taxes to pay to customs.