Sheetal Kuncolienker

Organize and manage the office environment, including procurement and maintenance of office supplies. Schedule meetings and workshops, ensuring effective preparation and smooth execution. Handle incoming and outgoing correspondence, including emails, calls, and posts. Processe client invoices and tracked payments, maintaining accurate financial records. Create and manage agendas, reports, and presentations for internal and external meetings. Assist in coordinating events and managing guest relations

• Independently managed calendar coordination and correspondence for leadership. • Prepared agendas, presentations, and meeting minutes, ensuring effective communication. • Planned and accounted for business travel, including booking, itineraries, and reimbursements. • Coordinated procurement processes for IT hardware and software, managing supplier relationships. • Oversaw IT budgets and conducted monthly financial reporting.

• Working on core Oracle-based core banking module • Writing Test Cases and Test Scenarios, executing User Acceptance Tests (UAT), and compiling test completion reports, Regression Testing • Testing the functionality before delivering the application to the client, Capturing, reporting, and helping in understanding errors in the system observed to the technical team. • Designing new architecture, Requirement Gathering, Writing User manuals and Conducting training for end-users.

• Listened to call center representatives’ recorded conversations to subject to quality assurance policies and screening • Made progress reports on monitored agents • Gave recommendations and commendations on agents who give superb customer service • Made weekly and monthly reports • Work hand in hand with team leaders to improve team’s performance • Coaching Under performers

• Knowledge of Personal loan, car loan , credit card and mortgage loans • Facilitating trainings for external agencies to help them achieve their deliverables • Designed and created training curriculum in accordance with client and product requirements. • Trained employees on phone skills, etiquettes and soft skills • Created weekly , biweekly and monthly performance reports for various classes

Was Responsible for handling customer queries for Demat and Share Trading Accounts