Shelly Pakhira

Processing unstructured data of product descriptions in Japanese language. Creating refinements for a wide range of products for a better customer experience. Doing extensive research about various product types in order to enhance the quality of catalog. Identification and merging of duplicate ASINs via proprietary sentinel tool. Resolution of customer feedback/complaints based on detail page of the products.

Responsible for online campaigns, event campaigns and subscription pages using adobe CQ5 platform. Creating html email newsletters and launching the web content for subscribers with an in-house marketing tool. Publishing all recent updates of SAP Japan as press releases on respective websites. Updating all the details of major SAP events like TechEd, Sapphire Now. Interacting with Japanese content owners for better understanding of the web page design requirements.

Responsible for analysis and validation of the order package in order to book the software and hardware services. Contract management for Oracle Japan Customers. Interaction with Japan Sales Representatives for synchronization and efficient collaboration. Responsible for business accounts, namely Hitachi, NSS and Assist: preparation of the contract reports submitted by sales, distribution of the sales reports among the team members for processing, checking and correcting the errors on system generated

Japanese History, Literature, Culture