Sietse Helder

Angestellt, Project Operations Manager, Alphabet-Fuhrparkmanagement (Schweiz) AG

Zürich, Switzerland


Performance Management
Business Development
Project Management
Change Management
Business Intelligence
Program Management
Ground Handling
Conceptual skills
Idea Management


Professional experience for Sietse Helder

  • Current 1 year and 3 months, since Feb 2022

    Project Operations Manager

    Alphabet-Fuhrparkmanagement (Schweiz) AG
  • 3 years and 10 months, Apr 2018 - Jan 2022

    Manager Ancillary Services Strategy & Commercial Development Lufthansa Group

    Swiss International Air Lines

    • Definition of product strategy and conversion into concrete action fields and guiding principles • Identification, evaluation and prioritization of new innovative ideas to expand the product portfolio • Leading inter-disciplinary team “Ancillary Lab” for quick exploration of new business opportunities through pre-studies, concept design and prototype building and testing • Coordination and participation in group-wide projects and acting as key interface for numerous relevant stakeholders

  • 2 years and 3 months, Oct 2015 - Dec 2017

    Manager Sales EMEA

    Cargobase Ltd (start-up company)

    Reporting to the CEO with the following responsibilities: - Responsible for business development and key account management of a SaaS platform - Led product implementation projects for new customers - Successfully closed new deals and increased regional sales by 300% YoY with several Fortune 500 manufacturers across automotive, electronics and energy industry - Built and managed a network of leading logistic service providers including the top 25 freight forwarders

  • 4 years and 9 months, Jan 2011 - Sep 2015

    Manager Global Cargo Programs & Customer Operations

    Swissport International

    - Led global/local projects for optimizing the operational performance by improving and digitalizing existing business processes - Globally implemented and managed an industry-wide quality management program (first global cargo handler with the Platinum Membership status) - Operational key account management including performance reviews and joint projects - Initiated the strategic reorientation of the Global Operations Department and led several projects for improving its effectiveness and efficiency

  • 2 years and 9 months, Apr 2008 - Dec 2010

    Manager Business Development

    Swiss International Air Lines

    - Headed the Business Development Unit (4 indirect reports) that supported management with analyses and business cases for commercial decision-making - Initiated and led a project for developing and implementing a new organizational set-up with accompanying processes and management information - Coordinated the development of the yearly sales budget (+/- 1.2 billion CHF) and the revision of the monthly revenue forecast

  • 11 months, Sep 2006 - Jul 2007

    Marketing Manager Switzerland, Austria & Slovakia

    KLM Royal Dutch Airlines

    - Responsible for all B2B & B2C marketing activities including pricing & revenue management, communication, business intelligence, e-commerce and distribution (6 FTE’s including 3 direct reports; yearly budget +/- 1 million CHF) - Led various projects relating to the successful merge of the Marketing Departments of Air France and KLM in Central Europe

  • 1 year and 8 months, Jan 2005 - Aug 2006

    Manager Indoor Sales German & Italian Switzerland

    Air France - KLM Royal Dutch Airline

    - Merged and headed the Indoor Sales Units of KLM and Air France in Zurich (9 FTE’s including 5 direct reports), which provided operational support to account managers and B2B customers - Developed and implemented a new organizational set-up and accompanying Standard Operating Procedures to improve productivity (minus 2 FTE’s), quality and staff motivation

  • 1 year and 5 months, Aug 2003 - Dec 2004

    Business Intelligence Switzerland, Austria & Slovakia

    KLM Royal Dutch Airlines

    - Establishing a Business Intelligence Unit that produced and analyzed management information, and proposed recommendations to management for improving the commercial performance

  • 7 months, Sep 2002 - Mar 2003

    Project Manager Switzerland

    KLM Royal Dutch Airlines

    - Investigated the preferences of customers in the Swiss market of flight products and converted the outcome into a self-developed pricing tool

Educational background for Sietse Helder

  • 5 months, Jul 2001 - Nov 2001

    Student exchange program

    Tec de Monterrey, Mexico-City

    International Marketing, Planning & Development of Multinationals, Spanish Language & Literacy

  • 4 years, Sep 1999 - Aug 2003

    Spanish Language & Literacy

    University of Amsterdam

  • 7 years and 2 months, Sep 1997 - Oct 2004

    Business Economics

    University of Amsterdam

    Strategy, Marketing & Organisation


  • German


  • English


  • Dutch

    First language

  • Spanish


  • French



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