Simanchala Panigrahy

Responsible for After Sales,Service & Spare Parts for CV product range-Trucks,mini trucks,Vans,Buses & Construck,Channel management-1500 workshops,Team management- 500 Engineers/managers,Service marketing,Value added Services,Workshop revenues,Product launch,Technical literature,Workshop manuals,Training,Diagnostics, tools & equipments,Warranty,CRM, Supplier tie-up products, Product performance & Competition Benchmarking,Customer retention program to ensure business growth & increase in market share.

Regional Head for after Sales, Service & Spare Parts for Northern Region consisting of 9 States accounting for 30% of Company's turnover. Managed 400 service network. Executed service contract for Fleet maintenance of 3000 CNG buses for Delhi transport. Established service process & infrastructure for fleet maintenance. Managed Bus fleet during Common wealth games during 2010. Managed a fleet of 15000 CNG mini trucks in Delhi.Performance evaluation of vehicles at mountains and high altitudes.

Played a Major role in new product development program, Planned and established Service preparedness for product launch-Parts, training, tools, diagnostics, technical literature. Interfaced with R&D, manufacturing, marketing & NPI team and participated in Cross functional teams with regards to new product introduction, Field trial, product performance and benchmarking, SAM exercise ( Serviceability, Accessibility & Maintainability) product issue resolution, warranty policy and Service schedules.

Headed Customer Service operations located at manufacturing plant. Interfaced with manufacturing, R& D, Quality, Materials dept & particiapted in review forums with regards to product performance feedbcak..Established warranty handling process. Led cross functional teams to resolved critical product issues and reduced warranty cost. Headed Service training School and developed several training modules on products.Conceived and executed Service Level Agreement with suppliers of Automotive aggregates.

Headed After Sales and customer service function for the Eastern region consisting of 10 states, accounting for 24% of company's business. Expanded service network by 30%.Conceived and excuted on site service support for Tippers at construction and mining sites. Conducted technical seminars and training program for Defence maintenance personnel at remote locations which resulted in to increase in Defence sales by 30%.

Developed automobile workshops from a start-up stage.Created infrastructure,erected & commissioned machines, tools & equipments.Developed skilled manpower.Introduced on line system for the spare parts & service operations. Introduced several value added services, on site repairs, insurance, 24X7 workshop operations, Service contracts, Recon. Enhanced Customer satisfaction by ensuring repair quality and improving turn around time. Increased workshop revenues and profitabilty by 20% YoY.

Started off as Graduate Engineer Trainee in manufacturing ( internship). Gained hands on experience on short assignments in multiple functions such as Manufacturing, Quality, Materials, R&D. Headed Engine shop and Engine testing and supervised 50 workmen. Handled manufacturing/Quality of Auto components, assembly & testing of Automotive/marine/Gen sets Engines.

IC engines, Engine design, Transmission, Drive lines, Chassis aggregates, Fuel injection equipments, Gasoline/Diesel engines, Auto electrical system, Brakes, steering, CNG as an alternate fuel, Fuel Chemistry, Automotive emissions & control, Strength of materials, Thermo dynamics, Fluid mechanics..

Physics, Chemistry, Mathematics, English, Home science & Health and Nutrition