Sojan Samuel

Project Management: Successfully manage and deliver AWS cloud migration projects within defined timelines and budget, ensuring adherence to project scope, quality, and risk management plans. Team Management: Manage a team of developers working on AWS funded projects, ensuring timely completion of deliverables and effective collaboration between cross-functional teams. Database Pilot Projects: Successfully plan, manage and deliver database pilot projects using Agile methodologies.

RHEL 6 & 7 Administration. Linux Installation,Troubleshooting,Deployment, configuration and management of Linux systems according to best practice and standards. Devops and coordinating the IT requirement and project requirements with different business team. Scheduling and attending the kick -off meetings to understand the Project requirements of each projects. Drive the Service delivery, identify causes for non-achievement of SLAs, develop solutions and execute the same.

Global Incident Management with End to end Ownership of High impact incidents assigned to Tier-2. Hosting a High impact bridge and driving the incident towards resolution. Communication of updates on the High impact tickets. Providing inputs to problem management.

Supporting more than 10,000 servers all over the world and taking care of the FARM servers Working in 24/7 & giving total support to the client & also being main part in the escalation process and Provide Efficient Support escalations to the L2 & L3 engineers includes Deep Technical Support and troubleshooting.

Install applications in supported environments and ensure all work is carried out and documented in accordance with required standards, methods and procedures. Direct responsibility for assisting users via phone/email/ticketing system with enterprise application issues and notifying the business unit of system issues or failures in a timely manner.