
Stephanie Inter
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Stephanie Inter
- Bis heute 11 Jahre, seit Juni 2014
Customer Service Team Leader, London (UK)
Long Tall Sally
> Reviewing & monitoring work performance of all agents against agreed KPI’s > Team Motivation & Development > 1:1 monthly meetings with each advisor, ensuring objectives are continuously reviewed > recruitment of new staff > Identifying areas of the business where improvements can be made > Handling escalated customer issues > Taking ownership of complex enquiries and supporting the team during peak times with incoming calls/emails/live chat
- 2 Jahre und 4 Monate, März 2012 - Juni 2014
Senior Sales Associate, London (UK)
Louis Vuitton
• Responsible for supervising the Men’s Shoe Business • Driving team performance and reviewing relevant KPI’s • Identifying areas of the business where improvements can be made • Training of new staff & identifying training requirements of existing staff • After Sales service and handling escalated customer issues • Stock organisation and stock take • Opening and closing the shop floor premises
- 1 Jahr und 6 Monate, Okt. 2010 - März 2012
Sales Associate, Paris (France)
Louis Vuitton
> greet, serve and advise clients > creating and updating client files and developing a client book > ensure store visual marchandising standards are set and maintained > review sales frequently and take action to maximize sales
- 1 Jahr und 1 Monat, Okt. 2009 - Okt. 2010
Customer Service Advisor
Louis Vuitton
> Inbound Calls & Email - customer advise, working with stores, arrange reservations > E-commerce - taking orders, shipping follow-up > complaint handling
- 1 Jahr und 1 Monat, Sep. 2008 - Sep. 2009
Receptionist
Revere Hotel Group, Jersey (Channel Islands)
Ausbildung von Stephanie Inter
- 1 Jahr und 1 Monat, Apr. 2013 - Apr. 2014
Office Management
Pitman Qualifications London
>Leadership and Team Development >Mastery of common business software (Word/Excel Expert, Power Point, Outlook) > Principle of effective HR > Book-keeping
- 3 Jahre und 1 Monat, Aug. 2005 - Aug. 2008
Hotelmanagement
BS Bad Doberan
I successfully completed by apprenticeship in a Four Star Hotel in Germany. My main area of expertise was Housekeeping, Food & Beverage, Front of House and assisting the Hotel Director.
Sprachen
Englisch
Fließend
Französisch
Fließend
Deutsch
Muttersprache
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