Stephen Munro

Ottawa, Ontario – Initially hired to acquire and manage a field service management software company, responsibility was quickly expanded to explore, quantify and pursue new market opportunities for the company. specifically focused on the development of partnerships, marketing programs and pilot projects required to place the company in a leadership position in Managed Print.

o Built both businesses from the ground-up and was responsible for maintaining a high growth rate and sound operating margins in a very competitive marketplace. This included brand development, web-site and store operations, partner management, advertising and marketing. Sold the businesses in 2006.

Responsible for the management and growth of the company’s North American operations. This included the revitalization the sales organization, repositioning of existing product lines, realignment of the professional services team and development of major accounts.

o Responsible for the conversion of a large portion of Astea’s Dispatch1 primarily Fortune 1000 level legacy customer base to its new AllianceEnterprise platform. Also responsible for the conversion of ServicePlus customers to the entry-level version of the same platform.

Joined the company early in its lifecycle and rose from a position selling the early dos-based Series 1 product to successive positions with increased responsibility as the company grew in sales and employees. As equity partner, responsible maintaining aggressive growth in product and services sales, continued enhancement of marketing presence, product management, and industry analyst and partner relations.

Provided contract consulting services to businesses pursuing new business ventures. Developed business plans, go to market strategies, product roll-outs, website content and assistance in capital generation.

Responsible for the development of markets and partnerships that leveraged the company’s then emerging high-speed satellite broadcasting technologies. Specific markets developed were the satellite-based digital audio broadcast and image communications segments and these opportunities were developed through strategic relationships with GTE SpaceNet, FileNet and Wang.

o Initially based in Halifax, Nova Scotia, responsible for the sales of highly customized business solutions based on high-end software offerings for the wholesale distribution, manufacturing and retail industries at SHL Systemhouse; Then, the profitable operation of a business center that consisted of 19 IT professionals. Moved to SHL Business Systems (aka McLeod Bishop Systems) to run product management for the Building Product Systems Group and then took over Records Management & Information Systems Di

o Initially based in Ottawa, Ontario; responsible for selling the turn-key Redshaw system in the Eastern Ontario region. Successful development of the territory resulted in a transfer to Halifax, Nova Scotia to open the Eastern Canadian market.