Steve Miller

Basic

Selbstständig, UX Specialist, AreteConnecT

Nürnberg, Germany

Skills

Training & Coaching
Business Consulting
Program Management
Project management
IT-Consulting
Management
Performance Management
Change Management
Requirements Analysis
Business analysis
Team leadership
Telecommunications
Software Development
Intercultural Competence
International Consulting
Budgeting
User experience design (UX)
UX Design
Requirements Engineering
Information Architecture
Wireframing
Prototyping

Timeline

Professional experience for Steve Miller

  • Current 1 year and 9 months, since May 2020

    UX Specialist

    AreteConnecT

    Provide process design and project management services to small-to-midsize enterprises (SMEs) and non-profit organizations to optimize workflow and improve user experience.

  • Current 5 years, since Feb 2017

    Head of IT Services

    SIETAR Europa

    Provide tactical and strategic IT support to the SIETAR Europa organization, Board, Committees and members. Transition website to modern platform, introduce online member management system, implement framework for integration of systems across national chapters.

  • Current 17 years and 1 month, since Jan 2005

    Team Development Coach / Facilitator

    AreteConnecT

    Key offerings include: * Team Development Coaching * One-on-One Leadership Coaching * Communication Skills Workshops

  • 1 year, Jun 2018 - May 2019

    Communications Coach/Trainer

    Hardman GmbH & Co KG

    Provided on-the-job communication skills coaching to IT teams at clients ranging from regional firms to global enterprises.

  • 2 years and 3 months, Oct 2002 - Dec 2004

    Global Program Manager - Performance Management

    American Management Systems (now part of CGI)

    Under the sponsorship of the Executive VP of HR, led a global project team comprised of HR professionals, line management, IT and corporate communications in the design, development and implementation of a consistent, corporate-wide approach to performance management, a key component of overall staff development. Goal-setting and performance feedback linked to organizational Balanced Scorecard objectives, personal development goals and local project needs.

  • 4 years, Jan 2001 - Dec 2004

    European Talent Development Director

    American Management Systems (now part of CGI)

    Managed European-wide Talent Development organization responsible for needs assessment and delivery of technical and leadership training for European staff.

  • 4 years, Jan 2001 - Dec 2004

    Lead, HR Systems Europe

    American Management Systems (now part of CGI)

    Represented European interests and needs in corporate HR systems projects, including rollout of new Learning Management System (LMS), exploratory preparation for SAP implementation, and development of integrated HR tool providing leaders with consolidated staff information.

  • 4 years and 4 months, Sep 1996 - Dec 2000

    Project Manager / Business Analyst

    American Management Systems (now part of CGI)

    Managed design, development, and implementation of multiple mobile telecommunications-related business system projects. This included supporting the launch of new GSM operators in Poland and Jordan. In Portugal, supported an established operator in extending customer service options including new bill design, customer loyalty programs, and enhanced tariff plans. Led a team in the design and development of modifications to support the introduction of the Euro.

  • 3 years and 8 months, Jan 1993 - Aug 1996

    Program Manager - Decision Support Systems

    American Management Systems (now part of CGI)

    Led team of analysts and developers in the design and development of decision support products aimed at state and local governmental clients; presented strategy to client management; delivered implementation support and training. Responsible for designing the management reporting function of a state-wide Child Services agency.

  • 5 years and 6 months, Jan 1987 - Jun 1992

    Systems/Sales Engineer

    IBM USA

    Consulted with clients in evaluation, selection and implementation of hardware and systems software. Contributed technical expertise during proposal development. Demoed software solutions and provided client training.

  • 4 years, Feb 1983 - Jan 1987

    Production Planning Engineer

    IBM USA

    Prepared manpower and capital equipment capacity plans to support manufacturing operations, liasing with Industrial Engineering, Production Scheduling, and Manufacturing Management. Obtained approval for annual plan through presentations and negotiations with executive plant management.

Educational background for Steve Miller

  • 4 years and 11 months, Feb 2013 - Dec 2017

    Intercultural Studies

    University of British Columbia

  • 1 year and 1 month, May 1982 - May 1983

    Industrial Engineering

    Rensselaer Polytechnic Institute

  • 1 year and 9 months, Sep 1980 - May 1982

    Industrial Engineering

    Rensselaer Polytechnic Institute

Languages

  • English

    First language

  • German

    Intermediate

  • Portuguese

    Intermediate

Wants

User experience design (UX)
Project management
Coaching and training

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