Mag. Svetla Scheiber

Angestellt, Global Black Belt Employee Experience, Microsoft Corp.

Vienna, Austria

Skills

Agile Leadership
Digital Transformation
Design Thinking
Customer Experience
People Management
Strategy Consulting
Project and Program Management
Change Management
Organization Change
Business Transformation
Business Process Reengineering
Talent Management
Leadership Development
Business Strategy
HR Strategy
Workforce Planning
Workforce Management
Strategic Planning
Supply Chain Consulting
Performance Management
User Research
User Experience
Ideation
Emphaty
Experience Design
Management
Value Selling
Sales Leadership

Timeline

Professional experience for Svetla Scheiber

  • Current 2 years and 2 months, since Jan 2022

    Global Black Belt Employee Experience

    Microsoft Corp.

    It's when you connect customer experience with employee experience, and reimagine both with the right mindset, skillset and toolset, that magic happens - for customers, business and people!

  • 3 years and 2 months, Dec 2018 - Jan 2022

    Manager Customer Success

    Microsoft Corp.

    When you love digital transformation, live customer success, have a growth mindset and feel passionate about empowering every person and every organization on the planet to achieve more, you know that you are making a difference at Microsoft!

  • 1 year and 10 months, Feb 2017 - Nov 2018

    Senior Sales & Customer Experience Manager

    A1 Telekom Austria AG

    Customer Experience has nowadays become the new battlefield, a key brand differentiator and a competitive advantage for those of us in the marketplace ready to embrace this exciting opportunity. Keynote Speaker: 8th Annual Customer Experience Management Summit (Cross-industry) - Barcelona, 3-5 Oct 2017 -> Selfservice with the help of AI as a rising trend? 10th Annual Customer Experience Management Summit (Telecom) - Vienna, 10-12 Apr 2018 -> How is Digitalization affecting the customer journey?

  • 2 years and 2 months, Jan 2015 - Feb 2017

    Manager Digital / Business Analytics & Strategy, Austria

    IBM Global Business Services

    Managed up to 18 consultants in Digital / Business Analytics & Strategy - from entry level to experienced professionals in Communications, Industrial and Distribution Sectors - Austria. Selected, hired & deployed 13 top talent graduates in GBS Austria. Supported strategic initiatives and business development.

  • 5 years and 1 month, Jan 2012 - Jan 2017

    Manager Consulting by Degrees - GBS Europe, CEE, Austria

    IBM Global Business Services

    Managed Early Professionals Program in GBS Europe with > 1 000 consultants in GBS mainline business and > 300 consultants in IBM Client Innovation Centers, in > 22 countries. Managed teams in the growth areas cogntive/AI, interactive experience, marketing automation, process optimisation and automation, cloud and IoT. Managed > 60 Consultants in Austria and CEE– attract, deploy, develop. Worked closely with CxO executives on new business opportunities and client project delivery in digital transformation.

  • 6 months, Apr 2014 - Sep 2014

    Manager Cloud, Analytics, Mobile, Social, IoT Growth Initiatives

    IBM Global Business Services

    Managed roll-out of Cloud, Analytics, Mobile, Social and IoT Growth Initiatives, including Go to Market & Delivery Enablement. Ensured strategic and operational alignment in GBS Europe.

  • 4 years, Jan 2008 - Dec 2011

    Manager Strategy & Transformation, Application Innovation

    IBM Global Business Services

    Helped clients achieve competitive advantage by leveraging people, processes, information and technology - re-engineering operating models and business processes, designing strategies, implementing major changes and digitalizing their organization. Managed a team of 10 Consultants in Strategy & Transformation and Application Innovation.

  • 1 year and 9 months, Apr 2006 - Dec 2007

    Business Analytics Team Leader, Digital Transformation Consultant

    IBM Global Business Services

    Managed Digital Transformations in Telecommunications and Retail. Managed a team of 3 Business Analysts in Strategy & Transformation.

  • 1 year and 1 month, Apr 2005 - Apr 2006

    Manager Quality Assurance

    A1 Bulgaria

    Managed Quality Assurance Team in Procurement & Logistics Division. Set up Company Procurement Help Desk. Ensured Executive reporting and compliance with the new procurement policy and processes.

  • 1 year and 8 months, Sep 2004 - Apr 2006

    Program Manager Procurement Transformation

    A1 Bulgaria

    Re-designed Company procurement policy and processes. Automated the new procurement processes using synergies in Mobilkom Group. Defined Procurement Key Performance Indicators. Developed and delivered role-based training on the new procurement policy and processes.

  • 2 years and 2 months, Mar 2003 - Apr 2005

    Change Manager, Change Management Office

    A1 Bulgaria

    Improved client satisfaction and operational efficiency, re-designed Company business processes. Introduced new business processes and trained users. Organized cross-divisional board to discuss all new promotions, products and big projects. Program/Project Manager & Change Manager for cross-divisional projects.

  • 1 year and 3 months, Jan 2002 - Mar 2003

    Supply Chain Professional, Operations Division

    A1 Bulgaria

    Managed supplier relationships and purchased key products & services. Performed coordination and analysis for key projects in Operations Division including Procurement, Logistics, Warehouse, Fleet, Security, Human Resources.

  • 10 months, Apr 2001 - Jan 2002

    Sales Professional, Business Center

    A1 Bulgaria

    Performed sales of products and services.

Educational background for Svetla Scheiber

  • 1 year and 5 months, Jan 2006 - May 2007

    Executive Master of Business Administration

    American University in Bulgaria

    Awarded for Outstanding Achievement

  • 4 years and 9 months, Sep 1995 - May 2000

    Economics

    University of National and World Economy

Languages

  • English

    Fluent

  • German

    Fluent

  • Russian

    Intermediate

  • Bulgarian

    -

Interests

Hiking
Music
Jogging
Traveling

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