Mag. Svetla Scheiber

It's when you connect customer experience with employee experience, and reimagine both with the right mindset, skillset and toolset, that magic happens - for customers, business and people!

When you love digital transformation, live customer success, have a growth mindset and feel passionate about empowering every person and every organization on the planet to achieve more, you know that you are making a difference at Microsoft!

Customer Experience has nowadays become the new battlefield, a key brand differentiator and a competitive advantage for those of us in the marketplace ready to embrace this exciting opportunity. Keynote Speaker: 8th Annual Customer Experience Management Summit (Cross-industry) - Barcelona, 3-5 Oct 2017 -> Selfservice with the help of AI as a rising trend? 10th Annual Customer Experience Management Summit (Telecom) - Vienna, 10-12 Apr 2018 -> How is Digitalization affecting the customer journey?

Managed up to 18 consultants in Digital / Business Analytics & Strategy - from entry level to experienced professionals in Communications, Industrial and Distribution Sectors - Austria. Selected, hired & deployed 13 top talent graduates in GBS Austria. Supported strategic initiatives and business development.

Managed Early Professionals Program in GBS Europe with > 1 000 consultants in GBS mainline business and > 300 consultants in IBM Client Innovation Centers, in > 22 countries. Managed teams in the growth areas cogntive/AI, interactive experience, marketing automation, process optimisation and automation, cloud and IoT. Managed > 60 Consultants in Austria and CEE– attract, deploy, develop. Worked closely with CxO executives on new business opportunities and client project delivery in digital transformation.

Managed roll-out of Cloud, Analytics, Mobile, Social and IoT Growth Initiatives, including Go to Market & Delivery Enablement. Ensured strategic and operational alignment in GBS Europe.

Helped clients achieve competitive advantage by leveraging people, processes, information and technology - re-engineering operating models and business processes, designing strategies, implementing major changes and digitalizing their organization. Managed a team of 10 Consultants in Strategy & Transformation and Application Innovation.

Managed Digital Transformations in Telecommunications and Retail. Managed a team of 3 Business Analysts in Strategy & Transformation.

Managed Quality Assurance Team in Procurement & Logistics Division. Set up Company Procurement Help Desk. Ensured Executive reporting and compliance with the new procurement policy and processes.

Re-designed Company procurement policy and processes. Automated the new procurement processes using synergies in Mobilkom Group. Defined Procurement Key Performance Indicators. Developed and delivered role-based training on the new procurement policy and processes.

Improved client satisfaction and operational efficiency, re-designed Company business processes. Introduced new business processes and trained users. Organized cross-divisional board to discuss all new promotions, products and big projects. Program/Project Manager & Change Manager for cross-divisional projects.

Managed supplier relationships and purchased key products & services. Performed coordination and analysis for key projects in Operations Division including Procurement, Logistics, Warehouse, Fleet, Security, Human Resources.

Performed sales of products and services.

Awarded for Outstanding Achievement