Taras Zgarskyi

Joined the SCRUM dev team as a BA, led key SCRUM meetings, familiarized myself with the product and project, and contributed to its testing. This included creating auto integration test scripts (Cucumber) and partially implementing them in Java. Also became involved in pre-sales activities as technical/system expert. Later I assumed the role of Project Manager for a development team consisting of 10+ members, all while continuing to fulfill the functions of both a Business and System Analyst

Working with SCRUM team on fintech project. Responsible for requirements elicitation and clarification, product backlog management. Playing role of SCRUM master - setup and driving SCRUM ceremonies. As analyst involved in improvement process of product's UI/UX. Also perform data analysis and analytics for new client's product

Transferred to Capgemini wile continued to work on the same project with similar duties. Working as Business analyst in Risk Management and Trade Management areas. In addition to below duties I am involved in release management process and stakeholders management setup. Providing KT sessions to offshore team

Was internalized to Credit Suisse and worked on the same project with the same duties

Project related to Trade Management System. Responsible for requirements elicitation and their management, solution design with Dev lead/Architect, creating test scenarios for BDD approach. As a Product Owner responsible for establishing processes related to SDLC, managing Backlog, Roadmap creation for whole set of applications developed by my Dev teams, providing Demo of new functionalities to all stakeholders. Also assisting Release Manager with release management process.

Working with SCRUM team and responsible for creation of BRD, FSD, project related documentation creation/updating (JIRA/Confluence), code release process. Participated in effort estimation, detecting the dependencies between IT systems which are impacted in the project. Worked closely together with Engineers and Technical Architects to develop feasible and economical solutions. Supported users as the application expert with analysis and development, was playing role of SME during UAT process.

Technical solution analysis of the project. Creating/development architecture schemas for IT/Telecom systems: core design, description of interfaces, sequences and work flow. Interaction with vendors on technical questions. Interaction (consulting on technical and business questions) with PM, BA and business on all stages of the project. Technical coordinator and analyst of different activities that were not launched as separate projects.

Support of Research Analytics and Publication applications: interactions with business departments on their requests; batch jobs support (Autosys), configuration of monitoring system, infrastructure projects, Incident and Change management (based on ITIL v.3): issues tracking, delivering of new releases, etc.;

VAS planning and management: creating of budget, expansions of system capacity according to marketing forecast, data analysis. Interaction with foreign vendors and departments in our company during all lifetime of product on all types of system changes, support of VAS-products evolution.

Responsible for O&M of the services and operative reaction to failures. Also handle customer’s complaints about these services. Work with a foreign support service of the supplier. Co-ordination of interaction of the supplier with other divisions of the company. Work experience includes such systems: PrePaid (CAMEL), VoiceMail (ISUP), RBT (ISUP, INAP), WirelessPBX (CAMEL), DMS (Device Management Solutions).

Consulting operators of call center and subscribers on technical questions. Processing subscriber’s complaints. Collecting and analyzing statistic. Detecting services problems at early stage. Interaction with other departments in case of troubles

Customer care department representative. Help Desk for subscribers. Informing subscribers about services and tariffs, registering customer’s complaints.