Tatjana Genys

Berufserfahrung von Tatjana Genys

• Bis heute 10 Jahre und 3 Monate, seit Apr. 2014

  Team Manager TCM, APAC/EMEA

  Gartner

  Leading, coaching and developing a Team of dedicated and highly experienced Service Delivery Professionals who support and partner with CIOs and members of their Executive Teams to help them leverage the right tools, resources and insight needed to drive success against their most critical initiatives. In turn, our Mission is to ensure that each and every client we support receives value that far exceeds the investment made in Gartner services.

• Bis heute 12 Jahre und 5 Monate, seit Feb. 2012

  Area Manager CPG, DACH & Israel

  Gartner

  Responsible for leading a team of Client Partners who work with Gartner clients across Germany, Austria, Switzerland and Israel. The Client Partner organization is responsible for ensuring existing clients get the maximum value from their current investment and as result wish to renew their services at contract anniversary. This position requires the ability to recruit, develop, motivate and retain associates who can execute against the business revenue & retention objectives and contribute to a positi

• 1 Jahr und 2 Monate, Jan. 2011 - Feb. 2012

  Associate Client Partner

  Gartner Ltd

  Actively managing relationship with clients and introducing latest Gartner offerings & product enhancements • Ensuring usage of services purchased by clients & advising them on how to maximize the value they are receiving • Monitoring clients overall service satisfaction, resolving issues & enquiries in a timely manner • developed an understanding of value delivered in relation to clients business initiatives • Continually staying abreast of new product offers and technology

• 3 Jahre und 4 Monate, Okt. 2007 - Jan. 2011

  Sales Specialist and Consultant

  Hewlett-Packard

  *Renewing support contracts with customer base *Generating new contracts for company growth and to increase revenue *Identifying new opportunities *Managing relationship with customers to ensure an understanding of their needs so that HPSD can best meet their requirements *Driving a forecast *Establishing and maintaining relationships with existing customers via phone and obtaining maintenancerenewal contracts *Managing relationships with SVI partners Managing Partner process and request