Thanh Nga Tran

- Create High Level Scoping Documents, product setup set for Card Acquiring/ Issuing projects. - Standardize and maintain the Global Product Catalogue for a Standard Card Acquiring/Issuing products. - Gather all new change requirements from all existing clients globally and develop new products' features accordingly. - Build and maintain General Ledger setup for Card Issuing and Acquiring business. - Participate in deployment, Testing and deliver products to Acquirer/ Issuer bank/Payment Service Providers

Participated in Digital Banking Project; Researched on contactless payment trend, identifying business opportunities for issuing and acquiring contactless card project; Built URD (user requirement design) Card Gateway, Card Service Registration online in order to acquire more retail clients for BIDV; Prepared documents, attended on the interview processes in order to be granted successfully The Best retail Vietnam Banking/The Best Credit Card Vietnam by The Asian Banker/ International Finance Magazine.

Creating policies and rules for the retail bank products: Identifying the need of customers, creating new products/ products’ feature/ promotion campaigns to attract more customers on E-Banking and Card business; Creating loyalty programs to retain current customers; Developing commission structures and competitions among sale team members; Advising the Executive Board with respect to the strategies of retail products development; Evaluating marketing campaigns;

Creating policies and rules for the retail bank products: Identifying the need of customers, creating new products/ products’ feature/ promotion campaigns to attract more customers on E-Banking and Card business; Creating loyalty programs to retain current customers; Developing commission structures and competitions among sale team members; Advising the Executive Board with respect to the strategies of retail products development; Evaluating marketing campaigns;

Creating policies and rules for the retail bank products: Identifying the need of customers, creating new products/ products’ feature/ promotion campaigns to attract more customers on E-Banking and Card business; Creating loyalty programs to retain current customers; Developing commission structures and competitions among sale team members; Advising the Executive Board with respect to the strategies of retail products development; Evaluating marketing campaigns;

Install and support operating Debit Card, Prepaid Card and Visa Credit Card payment system as well as TMS for POS, operate Gateway and card embossing module Ensured that archiving, backup and recovery procedures are functioning correctly Request for package to fix bugs; Preparing business and system requirements, selecting the best software provider for some card projects; Develop reports system by using .Net and SQL language as well as train end users on how to use that system.

Create requirements, inviting and selecting the best vendor to provide solution for the core banking project; Be an English translator for the whole core banking team members. Prepare the requirement for Customer Information File and Money Market module; Test the system.

Change management: Supporting customers on migrating their mailboxes from Lotus Note Mail into Outlook and Conducting Mailbox Workshop Testing functions of SharePoint application ensuring these app function well and cover all requirements of Malaysia Petronas customers Writing applications’ user manual for end-users to use. In charge of the logistics in our company office in Malaysia Being a Project’s secretary and reported direct to The Vice Director