Thomas Karathanassis

- Prozessanalysierung/Optimierung für die Digitalisierung - Key User - Software Tester - Unterstützung bei der Entwicklung der KI* Systeme - IT Tickets Anforderung - Bearbeitung/Unterstützung des Tagesgeschäftes

- Entwicklung, Dokumentation, Koordination und Implementierung von effizienten Prozessen im Umfeld der Anwendersoftwaresysteme - Administrative Betreuung und fachliche Weiterentwicklung der Anwendersoftwaresysteme - Schulung und Ausbildung von Mitarbeitern und Mitarbeiterinnen in der Nutzung der Anwendersoftwaresysteme - Formulierung von Anforderungen an den Bereich Informationssysteme unter Verwendung eines Projekt-Management-Tools - Testen von neu programmierten Anwender-Funktionen

Girokonto Eröffnung, Product Service Abteilung

*Beratung in finanziellen Aspekte der EU-Kultur Schulungen und internationalen Aktivitäten

• Back-Office Funktion zur Entlastung der Mitarbeiter im Tagesgeschäft • Abwicklung des Zahlungsverkehrs der europaischen Tochtergesellschaften (inbesondere Nord und Zentral Europa) einschließlich der Nachbearbeitung der Kontoauszüge) • Sicherstellung des täglichen Liquiditätsbedarfs • Durchführung von Monats- und Jahresabschlüssen Bearbeitung von Anfragen im Tagesgeschäft

•Team Leader in a small group in Confirmations Department •Identification of potential departmental process improvements and use of computer systems in collaboration with Deloitte Consulting area. •Collaboration in developing Flow Project (automated confirmations) with Accenture •Confirmation and validation to customers of their operations through various systems.(OASYS-CTM •Management of various issues with brokers and customers abroad. •Quality control process, analysis and monitor of trade incidents

•Identification of potential process improvements. •Provide customer support and monthly assessment of Gold Clients portfolio. •Verification of all income and dividends in time to inform the brokers and counterparties. •Monitoring the development of repos and swaps - agreeing on interest payments when necessary. •Transfer of funds to cover internal accounts and correspondents. •Dealing with collateral and UK Treasury bonds •SWIFT payments for Nostro/Vostro Accounts and dividends/coupons

•Ensuring the provision of a first class professional service to the Bank’s customers •Dealing with customer queries and ensuring that their financial requirements are met from the Bank’s resources •Understanding and anticipating client’s needs and resolving any problems, requests or complaints •Ensuring an accurate and up to date understanding of current legislation and the bank’s products and processes •Providing a full range of banking services including cash handling, account opening-closing

• Assisting in problem solving, project planning, and achieving company goals and objectives • Coordinating and controlling the order process for provider s of e-learning training programmes • Coordinating and communicating the receipt of customer orders and enrolling customers • Creating functional spreadsheets using Excel to project sales and create forecasts for suppliers • Compiling daily reports relating to company performance and managing statistical information

• Providing administrative support and internal account management of designated key accounts • Liaising with customers, engineers, manufacturing plants and carriers to ensure effective deliveries • Taking sales orders, reviewing and inputting onto the SAP computer system • Raising and processing purchase orders on manufacturing plants and other suppliers • Dealing with enquiries, researching requirements and providing information and advice

• Coordinating and processing the receipt of telephone, Internet and mail orders and inputting them onto the system • Dealing with enquiries,issuing credit notes,updating purchase orders, expediting reports, planning reports, liaising with suppliers, booking in containers from abroad into different warehouse plants • Obtaining quotations from manufacturing plants • Planning the deliveries of orders and prioritise transportations • Delivering accurate and effective demand forecasts and purchase plans

Overview of Electronic Commerce (EC), EC & Electronic Business (EB) Models, EC strategy formulation, managing the development of web sites, principles of web site design, control and security of the internet

External Trade and Environmental Economics, Foundations of Marketing, Exploring Computer Applications, Production and Operations Management, Financial Strategic Marketing

Decision Making and the Manager, Introduction to Programming (Turbo Pascal), Computer Tools for Problem Solving in Operational Research, Analysis and Design of Information systems, Spanish: Post ‘A’ Level, Operations and Services Management, Interactive Web Publishing, Applications of Maths and Stat