Tiago Loureiro

• Manage communication and follow up with existing and new clients • Manage forecast accuracy • Post Sales – Manage communication between Professional Services Organization, Client and Key Account Managers. • Manage assigned accounts (~200 accounts) • Invoice management for EU • Contract and PO management for EU • Development and improvement of the sales process

• Creation, Development, Reporting and Maintenance of Sales Opportunities • Contract negotiation • Manage communication and follow up with clients • Channel and coordination of new Sales requests • Manage assigned accounts (~200 accounts) • PO & Invoice management for EU in coordination with the US Finance Team. • Develop new strategies and marketing activities in coordination with corporate Marketing • Event management • Create and manage lead generation campaigns

• Manage assigned customers’ interactions with Ariba Customer Support on the products designated in their Premium Support agreement. • Functional, product-related, technical and strategic support to the customer in order to facilitate their use of Ariba products.

• Monitoring of all operational activities associated with live bidding events to assure compliance to quality, standard market rules and procedures. • Use knowledge of bidding software to provide consultation to buyers on auction execution scenarios. • Effectively and successfully resolve escalated issues concerning relevant applications from the first level of support. • Coaching and mentoring to all global team members. • Subject matter expert for relevant applications, in policies and procedures.

• Support Ariba applications from both internal and external users. This included site navigation and system troubleshooting as well interfacing with other teams within Ariba to assure world-class service. • Site administration • Track on global service levels of the support organization and report to management • Service Requests Queue Manager • Mentor/Coach of new hires

• Data collection in order to implement company’s products in markets with potential (special focus on Brazil). • Organization of workshops to demonstrate company’s products