Tim OBrien

Business services provider. Promoted from US HR Head after five months. Create and drive strategic HR business plans to grow each contact center’s business and link HR efforts to business results. Strengthen talent development and performance management, direct employee engagement and change management.

Develop and drive Percepta’s global people strategies and employee satisfaction initiatives. Primarily responsible for employee relations, organizational development, talent acquisition and development, performance management, compensation, benefits, and employee communications.

Coached and mentored human resources team of seven for Coatings businesses ($400 million) in Europe, Asia, and the U.S. Created comprehensive talent management plan to identify staffing opportunities and address talent gaps. Collaborated with divisional global leadership team to demonstrate commitment to long-term vision for the organization. Decreased employee job-security concerns while sustaining retention of key talent during industry downturn and plant consolidations.

Leader for a foundry supply joint venture owned by Hexion Specialty Chemicals and Huettenes Albertus, Germany. Member of Board of Directors Compensation Committee. Redesigned sales compensation program to increase margins and focus on organic growth. Established benefits platform and human resource policies, practices, and procedures to position joint venture for successful conversion to independent business operation.

Provided human resources leadership, and developed and implemented strategies to support customer contact centers for General Motors. Led team of 17 located in five sites. • Led global design team to create career planning process as part of comprehensive management development project, positioning the company as Employer of Choice in competitive market. • Introduced new selection process to increase quality of candidates and decrease turnover by 20%. • Emphasized employee involvement and promoted env

Managed HR team for contact centers in Danbury; Edmonton, Alberta; and Toronto, Ontario. Directed HR restructuring and organizational redesign strategies for several large-scale international acquisitions and executed integration plans, resulting in successful business transitions. • Led two North American site consolidations with 75% placement rate for affected employees and no unplanned absence increases or drops in service levels. • Member of joint effort to develop, validate, and implement the first

I performed in a series of IT and HR positions, including Information Systems Designer, Compensation Manager, International Human Resources Manager, and Human resources Outsourcing Director.