Vadim Kapitanov

I work in the e-commerce part of Yandex, presented by Yandex Market and Beru.ru marketplaces. I'm responsible for the marketing CRM and projects for the operational CRM. Responsibilities: - manage the product team and the product backlog - interact with stakeholders - develop the product strategy - develop explicit feature requirements - design and perform experiments Results and achievements: - described metrics hierarchy and established analyzing feature impacts

I managed the development of the identification platform, including biometric. Responsibilities: - managed the work of my development team and the backlog - defined a strategy of further product development and biometric technologies implementation in the existing processes - interacted with stakeholders to clarify demands and constraints - investigated user-scenarios, transformed them into task with clear requirements and transparent priorities for the development team

Provided consulting in various areas: - participated in marketing materials creation - oversaw the design and the development of the website - performed the search for potential partners - participated in the recruitment process - investigated legal constraints and requirements - adjusted the financial model

An international start-up developing products for retail based on computer vision and machine learning. - performed competitive analysis - established and maintained a product backlog - created a product vision, a road-map, pricing model and a strategy - interacted with customers to clarify requirements - managed data science and product development teams - supervised the UI development - maintained pre-sale activities - accomplished the development of the MVP and handled several pilots

I led the multi-vendor middleware development team of ~30 employees with an annual budget of ~1,5 mln $ and was responsible for scope, risks and quality management. Accomplishments and achievements: - dramatically improved the development team performance - chaired the crucial project "Microservice Architecture": scope management, SDLC creation, defining architectural standards - controlled the implementation of mission-critical system IBM API Connect to the production (first of its kind in Russia)

I headed the release management group/division, supervised major integrational tasks. Established and implemented numerous improvements in the release management process. Accomplishments and achievements: - established root cause analysis practice for post-implementation incidents from scratch - supervised the establishment of the knowledge base - spearheaded the implementation of the tasks tracking process in Atlassian Jira - orchestrated the entire development cycle of 30+ big integrational tasks

I was in charge of entire software development cycle of back-office systems: requirements gathering, technical documentation creation, development process, integrational and functional tests, production deployment, rapid incidents elimination. Participated in: - the test-environments management process - the load-testing improvement - the functions transfer from vendors to several in-house - the auto-testing implementation - the code review implementation

I supervised regional IT specialists responsible for the availability of bank offices, ATMs and sales points (~30 remote employees). Managed the process of operational users support: daily control of key indicators, SLA monitoring, tasks prioritization.

Headed the division responsible for the regular evaluation of quality for customer support and sales, investigations in cases of customer complaints, offering the ways to improve customer experience. KPIs and quality assessment principles refinement.

All-around control of operators group. Responsibility for reaching the call center KPIs. Participation in training new employees and functions transfer to outsourcing call center. Knowledge base and diagnostics algorithms establishment.

Worked with incoming calls. Network diagnostics of network problems both in our network and on customer equipment. Performed consulting on billing issues, network devices, etc. Took part in the development of the evaluation process for defining operators knowledge level according to their current position.