Valentina Grigorescu

Conducted comprehensive Customer Due Diligence (CDD) on clients, including identity verification, risk assessments, and sanction/PEP screenings. Performed Enhanced Due Diligence (EDD) based on risk factors. Led onboarding and risk appetite assessments to ensure compliance. Managed Ongoing Due Diligence (ODD) and audited complex ownership structures. Reviewed documentation, prepared reports, escalated concerns, and collaborated cross-functionally. Ensured continuous improvement in CDD policies.

Evaluated financial and business risks for merchant applications, ensuring eligibility and compliance. Conducted credit and fraud investigations, analyzing reports and business models for risks. Assessed merchant stability, monitored transactions, and reviewed chargeback trends. Collaborated with risk analysts and legal teams to enhance underwriting. Maintained detailed records, optimized workflows, and conducted annual risk reviews. Provided expertise to improve efficiency and risk management.

Investigated, classified, and prioritized fraudulent activities, implementing risk management techniques to prevent attacks. Established fraud prevention measures, monitored customer registrations and behaviors, and approved pay-outs while ensuring compliance. Communicated fraud risks to relevant teams, identified vulnerabilities, researched online fraud threats, and worked to reduce KPIs like chargeback ratios and refunds to enhance operational security.

Resolve customer complaints via phone, email or chat Answer customer queries and solve issues in a professional manner. Use telephones to reach out to customers and verify account information. Attempt to persuade customer to reconsider account closure. Escalate and follow up customer cases when needed. Monitoring and identifying suspicious and fraudulent activities. Monitoring customer deposits Get in contact with important clients to offer them bonuses for their deposits or unlucky sessions

Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly. Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and bill jams. Enforce safety rules, and report or remove safety hazards. Record the specifics of malfunctioning machines and document malfunctions needing repair. Submit daily reports of events of occurrences including jackpots, hopper fills, complaints and suggestions.