Valentine Thuo
Bis 2023, Service Professional, Radisson Blu
Ludwigshafen, Deutschland
Über mich
PERSONAL OBJECTIVES A polite, well spoken, hardworking waitress with hands on experience working in a busy restaurant environment looking after the needs of patron attentive at all times with a willing and helpful manner that is required for answering phone calls, taking reservations, food preparations and basic till operations. Always approachable, cheerful and possessing good observations skills as well as the ability to work alone and as a part of a team. CARRER OBJECTIVES To secure a challenging position within an exciting employer where I will be able to continue to increase my work experience and develop my abilities, and grow progressively with the Organization. To gather relevant experience and be able to add value to the Organization I work for, as I apply theoretical and practical skills required with professionalism and integrity.
Werdegang
Berufserfahrung von Valentine Thuo
Bis heute 1 Jahr und 6 Monate, seit Apr. 2023
Restaurant Mitarbeiterin
Mercure
Tätigkeit als Kellnerin Bedienung an der Bar Managen der Kasse Unterstützung bei Events
•Providing excellent customer service to ensure satisfaction, according to Radisson Blu SOP (Standard Operating procedure.). •Receive food, drink orders and serve customers requests to the standards required. •Building healthy and strong relationships with customers. •Looking after guests with special needs, that is, dietary requirements, allergies, and mobility. •Responsible for coordinating the team and ensuring everything runs smoothly
5 Jahre und 7 Monate, März 2014 - Sep. 2019
Waitress
Four Points by Sheraton Nairobi
Demonstrate Four Points standard operating procedures in all interactions Remain observant and respond to each guest at all times. Provide prompt, courteous and efficient food and beverage service. Maintain cleanliness and condition of the work areas and equipment. Perform all assigned duties promptly, and correctly.
Welcome and greet guests and make them feel comfortable. Take beverage orders from guests, enter orders in order/sale system which relay orders to the kitchen and bar. Deliver beverages from kitchen and bar to guests in a timely manner. Monitor and observe the dining experience of guests. Ensure that they are satisfied with the food and service. Respond promptly and courteously to any requests.
1 Jahr, Jan. 2012 - Dez. 2012
Waitress
Bamburi Beach hotel
Providing a warm welcome reception to customers. Receive food, drink orders and serve customers requests to the standards required. Building healthy and strong relationships with customers. Ensure timely delivery of all food and beverage items to customers. Understand menu contents and keeping up to date with any menu changes. Answer customer queries in a polite and helpful manner.
2 Jahre und 10 Monate, Dez. 2008 - Sep. 2011
Waitress
Art caffe coffee and bakery
Ensuring quality of food and beverage service and sales. Flexible in carrying out tasks. Ensuring guests satisfaction. Ensuring that the opening stock is matching with the closing stock of the previous day. Ensuring that the service of beverages is served according to their required temperature.
Ausbildung von Valentine Thuo
Bis heute 4 Jahre und 2 Monate, seit Aug. 2020
German
Goethe Institut
Starting learning German
Sprachen
Englisch
Fließend