Vanja Stojanovic

Berufserfahrung von Vanja Stojanovic

• Bis heute 3 Jahre und 4 Monate, seit Juni 2021

  PS Associate Technical Consultant

  NCR Corporation

  Part of the Brand Activations team that handles store implementations and site installations using Oracle Simphony POS. Responsibilities include communication with field ops, network and various other teams and partner companies within the US, troubleshooting potential network and connectivity issues as well as executing brand based hardware deployments and remote endpoint configuration and staging. Escalations if and when needed per defined escalation paths. Currently working on Starbucks connect project.

• 1 Jahr und 9 Monate, Okt. 2019 - Juni 2021

  Implementation Analyst

  NCR Corporation

  Software Deployments for Dunkin' Brands shops using NCR RPOS. Responsibilities include but are not limited to: Executing major deployments on more than 8200 shops US wide; Troubleshooting software issues in failed installations; Escalating issues to Help Desk; Correspondence with various teams from the United States internally and externally; Creating of various reports.

• 1 Jahr und 3 Monate, Mai 2019 - Juli 2020

  Sales Associate

  European Gateway

  Outbound prospecting and emailing to identify, nurture, and transform marketing-qualified leads into sales-ready leads; “Pitching” potential clients on the value of a product demo; Scheduling demos and booking meetings with the Sales team; Tracking lead activity in various CRM systems such as Salesforce, HubSpot, Monday.com, Teamleader; Directly managed lead generation and data analysis of up to 5 clients at a time; Worked with various IT startups around Europe.

• 2 Jahre und 4 Monate, Juli 2017 - Okt. 2019

  ATM Incident Management Agent - UK

  NCR Corporation

  - Act as single point of contact for NCR Financial Customers with Incident Management Services; - Comprehensive database ATM management and software support for banks. - Incident identification, logging, categorization, prioritization, Initial diagnosis, Escalation, as necessary, Incident resolution and Incident closure; - Take ownership of service requests from customers and ensure timely and satisfactory resolution of the issue; - Monitor ATM networks for NCR's Monitoring customers;