Victoria Kondratova

Focused on Request Fulfillment and Service Catalog configuration; Wrote Business Rules, Scripts and created Workflows from scratch; Documented and tracked Business Requirements;

Consulted the company on how to customize ServiceNow platform for its needs. Provided ServiceNow Business Analyst customizing and consulting end-to-end support to implement Service Catalog, Incident Management, Configuration Management , Knowledge Management. Consulted company on ITIL standards which are helpful in development and customization of ITSM Applications such as ServiceNow; Provided support in ITSM & the ITIL business process along with maintenance of service level agreements (SLAs)

Translated high-level business requirements into functional specifications for ServiceNow customization Wrote Release Notes for the developed Stories and fixed Defects (ServiceNow environment) Tracked progress of the product life cycle development in agile environment Conducted various testing activities: functional testing, regression testing, UAT (ServiceNow environment) Documented technical information, project information and developed training materials (ServiceNow deployment and initial support)

• Elicited requirements by interacting with the multiple levels of stakeholders, using interviews, document analysis, business process analysis and workflow analysis. • Documented requirements, including functional requirements specifications, non-functional specs, and business requirements, translated specifications to technical team. • Created a front end prototype using VBA (Excel and Access) to capture data from customers

• In-depth financial analysis on vendors. • Financial analysis of AP, AR and overdue accounts. • Writing and editing of technical documentations & assistance in preparation of CRs technical papers. • Gathering and execution of the requirements for SAP coders. • Designed and developed Use Cases using MS Visio.

• Credit risk assessment, market research (country and industry risks), peer group analysis (financial KPIs). • Collection/update of quantitative and qualitative research-tailored information (i.e. database support, news updates, spreadsheet statistics, etc.). • Interpretation, input and adjustments of financial statements and annual reports data. • Development and implementation of Excel-based reporting advancing tool.

• Gathered requirements by interacting with the stakeholders by interviewing them, by preparing questionnaires and getting feedback. • Performed feasibility, adaptability study and risk analysis to identify the business critical areas from the user perspective. • Was responsible for defining the scope of the project, gathering business requirements, doing gap analysis and documenting them textually or within models.

Data processing and daily bookkeeping Preparation and submission of end-of-shifts audit reports Customer service (check-in, reservations, problem-solving)

Supervision and training of new employees Procurement and supervision of delivery processes (new merchandise) Maintenance of efficient level of merchandise in stock Decorations of window displays and show-rooms Customer service and business support (business correspondence, customer care via the phone)

Core courses: Financial Statement Analysis, Supply Chain Strategy and Planning, Strategic and Financial Supply Management, Sustainable SC, Market Research

Core courses: Strategic Management, Managerial Economics